Shaun,
and anybody else interested in getting iBurst.
I dunno anymore, seriously!
Let me tell you a secret: upgrading/overhauling your systems aint gonna do nothing when you customer services is non-existant.
Anyway,
I've been using iBurst for the best part of 2.5 years:
The other day while browsing the iBurst site ( for whatever reason :erm: ) I noticed that my package does not exist anymore, and that there's a "new" package for the same monthly fee providing a whopping 1.5gb more cap. WTF. Time to give them a call and migrate I thought.
The lady at customer services told me to login on the website, and migrate from there, which I did. That was July 17th. Got a confirmation email 'n all...
Come Aug 1st, I notice I'm STILL on the legacy package, gave them a few days to see if the mistake will sort itself out (which it didn't) and contacted support through email to have it sorted. After 2 weeks of communication, and forwarding of confirmation mails, I eventualy get a the following
Great
My bandwidth usage reports even showed the additionally allocated cap.
That as until yesterday...
Got my 1st "Usage Report" in more than a week and noticed my additional cap was removed and I only have 100mb odd left. /sigh
Sent support a mail yesterday, which is still unanswered...
Decided this morning to phone them, and after explaing the above situation to 4 different agents, got to a young man called ______ which assured me this will be sorted before 11AM. He just need authorisation from his manager, after which he'll contact me with confirmation.
14h30, and still no word.
Phoned AGAIN, and had to explain my situation to another agent.
He told me ______ was busy on another call, and that I'll be contacted in a few minutes.
Its now 19h00 and I'm still waiting. WTF?
To makes things worse, SEEMS like I've been throttled. (As slow as a crawl)
The point of this whole rant is, well, that its useless contacting support to sort out issues. WTF do you have a call center for?
Even after contacting and sending "evidence" to half your callcenter I'm still left high and dry.
I have high blood preassure 'n all, and if I have to explain this issue to just one more bloke I'm going to get a heart attack or fcking stroke.
I know the ultimate fail is on my side for still being with iBurst. But come-on:
throw me a bone there. I've been a loyal customer for quite a while.
Seriously guys, where do I have to go to get this sorted?
and anybody else interested in getting iBurst.
I dunno anymore, seriously!
Let me tell you a secret: upgrading/overhauling your systems aint gonna do nothing when you customer services is non-existant.
Anyway,
I've been using iBurst for the best part of 2.5 years:
The other day while browsing the iBurst site ( for whatever reason :erm: ) I noticed that my package does not exist anymore, and that there's a "new" package for the same monthly fee providing a whopping 1.5gb more cap. WTF. Time to give them a call and migrate I thought.
The lady at customer services told me to login on the website, and migrate from there, which I did. That was July 17th. Got a confirmation email 'n all...
Come Aug 1st, I notice I'm STILL on the legacy package, gave them a few days to see if the mistake will sort itself out (which it didn't) and contacted support through email to have it sorted. After 2 weeks of communication, and forwarding of confirmation mails, I eventualy get a the following
Great
My bandwidth usage reports even showed the additionally allocated cap.
That as until yesterday...
Got my 1st "Usage Report" in more than a week and noticed my additional cap was removed and I only have 100mb odd left. /sigh
Sent support a mail yesterday, which is still unanswered...
Decided this morning to phone them, and after explaing the above situation to 4 different agents, got to a young man called ______ which assured me this will be sorted before 11AM. He just need authorisation from his manager, after which he'll contact me with confirmation.
14h30, and still no word.
Phoned AGAIN, and had to explain my situation to another agent.
He told me ______ was busy on another call, and that I'll be contacted in a few minutes.
Its now 19h00 and I'm still waiting. WTF?
To makes things worse, SEEMS like I've been throttled.
(As slow as a crawl)The point of this whole rant is, well, that its useless contacting support to sort out issues. WTF do you have a call center for?
Even after contacting and sending "evidence" to half your callcenter I'm still left high and dry.
I have high blood preassure 'n all, and if I have to explain this issue to just one more bloke I'm going to get a heart attack or fcking stroke.
I know the ultimate fail is on my side for still being with iBurst. But come-on:
throw me a bone there. I've been a loyal customer for quite a while.
Seriously guys, where do I have to go to get this sorted?
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