Iburst I LOVE IT!!!

I emailed a signed migration form to the info@iburst group.co.za address, marked for attention Retentions Department (as I'd been advised to do by the helpdesk employee who spoke to me on the phone) and recieved the following reply on May 7th :

"Dear Ian

Thank you for contacting info. My name is XXXXXX and I will be handling your request.

With regards your migration request please find the information requested below.

Migration request has been escalated to Channel support and as soon as it’s processed you will be contacted.

Should you require further assistance please contact our Call centre on 011 676 6000

Thank you

Kind Regards

XXXXXXXXXX"

Since then, nothing.
No confirmation of migration, no "we've recieved your instruction & are processing it" from the channel support people, not a damn peep.

Anyone surprised?

I've just sent a follow on mail to the person whos name I blanked out above asking for feedback & confirmation, so we'll see what happens, but if the next debit order rolls around & it's the same old Pro Intro R470 amount and my contract hasn't been migrated I'm going to be pissed.
 
Check this out:

http://mybroadband.co.za/photos/showgallery.php?ppuser=7733&cat=500

I have called the helpdesk several times to confirm that I am NOT on PPU - and they agree according to their system.

But why am I getting uncapped speeds when I have used up all my bandwidth? :D

Don't get me wrong I certainly am not complaining. But I definitely don't want a bill at the end of the month that's not even R1 over R599!
 
limnos said:
Check this out:

http://mybroadband.co.za/photos/showgallery.php?ppuser=7733&cat=500

I have called the helpdesk several times to confirm that I am NOT on PPU - and they agree according to their system.

But why am I getting uncapped speeds when I have used up all my bandwidth? :D

Don't get me wrong I certainly am not complaining. But I definitely don't want a bill at the end of the month that's not even R1 over R599!
Click to expand...

The iBurst "capping system" does not function effectively with all the backhaul ISP's.

Enjoy and don't abuse it...
 
HAHA! It's happening to me again! :D Uncapped... Just checked my downloads and I was surprised how quickly they had finished! Hope it lasts longer than the first time :D
 
Interesting. Well surely we cannot he held responsible for their error? Thinking of downgrading to a 1GB account, why waste my money on the 3GB account, when I am pulling down more any way. They screw us over*, so why can't we? :rolleyes:

*They debited R2800 from my account last year. It took me 2.5 weeks with lawyers to get it back!
 
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