iBurst made my day :D

[Creed]

A short time ago I found a link to a iBurst survey on the forum which I subsequently filled out.Somewhere in the forum I mentioned the steadily degrading service in Kempton park.

Early this morning I got a phone call where a RF QC engineer asked me when I was at home so he could come see how he could help me out.I had the afternoon off and we made the appointment for today, true to his word he showed up and helped me out.The guy was was friendly and efficient.

Congrats to the iBurst engineering team, coustomer service seems to be growing by leaps and bounds.

P.S Stay away from the helpdesk, when I phoned them I was told:"Eish, we cannot help you if you are using a router"

 

[Jongi]

http://mybroadband.co.za/vb/showthread.php?t=52417

 

[Ekhaatvensters]

Um, the helpdesk does help you if you are using a router, they just often want you to rather connect via USB so that they can get error numbers as they know exactly what those mean.

I was helped while I connected through a router a few timnes, without even changing the connection.

 

[The_Unbeliever]

Good customer service! This is what I want!

Not like Horrible-big-mess-kom who just ignores you and your problems and hope you'll go away...

 

[Ekhaatvensters]

Unless you take out a good few thousand rand newspapr ad.

its the equivilent of phoning our helpdesk

 

[seburn]

I remember the helpdesk complaining about my IPcop router. Everytime I called in they would say plug into pc direct.

Of course my reply would also always remain the same, "If I have to plug in direct to the computer I will have to move a computer upstairs. There is zero signal downstairs and it just doesn't work at all"

I my case they continually blamed linux for the inttermitant connectivity.
This was never the case and the problem only got fixed when they put up a new closer BS.

 

[Ekhaatvensters]

hahaha, well I can understand them not being bale to handle a IPCOP machine. You could speak to second level support and someone *might* know what to do..

Blaming it on Linux is a easy one too.. they'll blame anything thats not IE6 and USB. The yeven moaned about my Opera, I told them nothign works and they say, well try with internet explorer...