iBurst nails existing subscribers

Do you think the R199 migration fee to the new lower tariffs is justified?

  • Yes

    Votes: 4 5.8%

  • No

    Votes: 63 91.3%

  • Uncertain

    Votes: 2 2.9%
  • Total voters
    69
doc_msk said:
OK, so iBurst have reduced their migration fee. To me that is not acceptable. This move highlights the fact that even after all the comments made in this thread iBurst are not listening to their customers, to the people who pay their salaries and make their shareholders happy.

If one reflects on what the tone of iBurst customers would have been if iBurst had made an announcement that said "iBurst today reduced it's tariffs, existing subscribers have automatically been migrated to the new tariffs". iBurst customers would have thought to themselves, "Wow, a South African company that actually cares about its customers, bravo iBurst". You couldn't buy that sort of positive customer feel-good factor with millions of rands of advertising.

As a shareholder in iBurst [I am not, just speaking figuratively] I would be asking my fellow board members what sort of people are actually running this company, and what is its future in an environment with more competition in the future.

As an iBurst customer I am looking for an alternative. The only thing that will keep me with iBurst is a gesture from them that all existing customers will be moved to the new lower tariffs if they so choose at NO COST.

Come on people, WE ARE THE CUSTOMERS. We don't want to be associate with companies that carry out their business in this way. We can make a difference. Speak up South Africa.
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Agreed!!!

Refer to rant on post below:

http://mybroadband.co.za/vb/showpost.php?p=1634890&postcount=8
 
I think I may have found my Iburst replacement...

fibre dsl... (mm)
 
iBurst Price change disaster!!!

I think this info will be helpful to anyone on iBurst that is not aware of their new prices...Ok this info I found out by chance and really happy I found out now rather than later.

I went onto the iBurst website only to find that the package I am on (pay classic) is now HALF the price of what I am paying and is now called the Playa which is R149 apposed to R299.

Anyway long story short, I get hold of the retention department at iBurst to find out luckily that these prices only started from 1 April. HOWEVER listen closely, unless you fax them a migration form stating specifically that you want to move over to the new prices, you will still be billed the same amount! So unless I tell them I want to pay half the price for the exact same thing, I will continue to pay the old price which is double. Is this not the biggest load of tripe you have ever heard?? Where do these people come from?

Guys make sure you get hold of the idiots and make sure they don’t charge you double what you should be paying come the next billing month.


Grim
 
have you not read anything on this forum?

Or even looked at the news articles, this has been know for a while now.
 
"However" I haven't seen this on here yet, was in an email I got from them today.

However - Downward migrations for 24 month contracts; Cost the difference between (the price of the old package) – (the price of the new package) (X 3). For example - customer migrating from a R200 package to a R100 package – (the cost will be R200 – R100 = R100 X 3 = R300.) Where this cost is less than R199 a R199 fee will be charged. (Downward migrations on 24 month contracts were previously not allowed.)
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I wonder if it is possible to instruct your bank to stop the debit orders from iBurst immediately? That is assuming you are on a month to month. . .
 
hmm..so for my parents to change to the new gig package from the old one its gonna cost like R900, holy crap iburst is screwing everyone big time :(
 
S1ght said:
hmm..so for my parents to change to the new gig package from the old one its gonna cost like R900, holy crap iburst is screwing everyone big time :(
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If they are on a contract then it might be tricky, but, you can try cancel your current iburst account and sign up for a new one under the new packages. You bypass the "Migration" free. This really only works for month2month people.
 
One can cancel your current account and then sign up for a new one, but there is a R99 activation fee. So you would only score R100.

I agree this is seriously stupid. We are paying for packages that basically does not exist any more. Why did they not notify current account holders or upgrade accounts. Meaning, lets say that you are on 3GB package with 500mb free for R599, why did they not do an automatic upgrade to the new 5GB package for R599, or downgraded us to a 3GB package for R449.

I spoke to the iburst accounts department earlier and nobody can give me a reason to why we were not notified or adjusted accordingly. Apparently some one will phone me back. Wonder if that is going to happen....

And the worst is that if you don't fax them a migration form, they do not adjust your account.

That's just my 2c worth....
 
can't wait for telkom to finish their infrastructure here. As soon as that happens, bye bye iburst....
 
Parents on 24 month so canceling not really an option since we still got another half a year or so
 
Gargmel said:
"However" I haven't seen this on here yet, was in an email I got from them today.
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That's not what they told me. :confused:

Apparently I only have to pay a R199 migration fee to upgrade from the 3.5GB package to the 5GB package. Or am I missing something here? :rolleyes:
 
To do the upgrade from the 3.5 to the 5GB, you don't have to pay anything. You only pay the migration fee if you downgrade.
 
Just an update as to my previous posts in regards this subject

As Shaun said he had done, I get a call from Phillip in retentions to tend to my complaint (amazing how this happens AFTER I have to resort to posting here - all my previous mails were either ignored or deleted).

In a nutshell, I get an apology (not accepted) and the assurance that all complaints are seen in a serious light and are escalated to upper management at regular intervals. Apprently the call center is being stuffed to the gills with new staff and we should see improvements in the next SIX months.

WOW!!! After complaining for two years, they are still in the process of hiring and training the new staff to handle the influx of queries and complaints.

In any event nothing of substance was forthcoming as ide from the fact that Phillip assured me that I would be assisted virtually immediately in my endeavour to have my package migrated. The call took place on Thursday last week and it is now Monday - Have I received any assistance -an EMPHATIC NO!!! And this was after Phillip assured me that he would be sending me an e-mail immediately after our conversation.

To be honest I was not surprised by this and had resigned myself to the fact that if Thami deletes e-mails from clients, why would it be any different for any of the other people who work for that sorry excuse for a company.

So Shaun, I am not going to call you to advise you how cr@p your companies service still is and how they are incapable of resolving issues or keeping their promises. You have the recording of my conversation with Phillip and can therefore ascertain what what said and promised and not followed through with.

Personally, given the seriousness of my complaint I am rather annoyed that you chose to have retentions department call me, but what else could I expect.

I will be moving forward with what I advised I am going to do in my above posts and I can only say that for every person who does not take up your product as an option will give me a HUGE sense of satisfaction.

Thank you for showing me exactly how NOT to treat my customers and how NOT to run a company (not that I ever would have in the first place as I have something called logic to highlight the detrimental effects the attitude that iBurst has, can have on a client).
 
RVFmal said:
And it is not the first time either. Of the mails that I have sent in regards this specific subject, I have not had ONE response and 40% of them have been deleted.

I have not even done a audit on all the mails I have sent this p!ss poor company.

I am now going to devote a huge amount of time to ensure that iBurst are exposed for exactly what they are. I'll be damned if I (or any other subscriber or subscriber to be) is going to be subjected to this atrocious, unsavoury and completely unacceptable 'service'.

I was always of the mindset that I would give them the benefit of the doubt, but no more. This is the straw that broke the camels back.
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I have an extensive list of consumer and IT journalists' contact details - PM me your email address if you require it.

The reason for doing this and reporting them to the ASASA / ISPA in the past – I’m required to use their service (Clients signed contracts on my recommendation when the service was excellent.) and if my requests and complaints go unheard or plainly ignored, what alternative is there to get this company motivated to deliver on their public promises, so as to facilitate a stable and efficient service?

EDIT: Sent short list, will forward complete list shortly....
 
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Another thing discovered today which really tweaks my Mellon, is that on my current package I get 500MB per month + the bonus 200MB that they introduced a few months back. Now when I "DOWNGRADE" to the new price plan I loose those 200MB's. So essentially I am back to 500MB's and that’s now just not enough data so I guess I will now have to upgrade to a higher package. Sigh!
 
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