iBurst nails existing subscribers

[TrueTenacity]

I spoke to retentions dept about 2 weeks ago with regards to changing my 3.5 GB account to the 5GB account

According to them, and some chick in charge called "Sharon" to migrate i have to pay 3 months up front.... ie R699 x 3 before i can migrate...

i told her emphatically that is total ass rapage and i am appauled at how isuck is treating customers that have been with them since the beginning...

she said she was going to see what she can do and call me back.... still waiting for that call...

all i know for sure, as much of an inconvenience as it's going to be, come August 2009, i will be cancelling my iburst contract... i'm sick of their rapage and incompetence...

 

[MrH]

This is crazy, reading the posts in this thread it seems the iburst idiots don't know themselves how their own upgrading/downgrading works as they are giving different answers to whoever calls them, then again going by my own experience with that company this does not surprise me one bit.
If it were not for the external resellers this company probably would have folded long ago.

 

[milomak]

The problem is that iBurst see a money making scheme out of package changes (short term profit view) rather than building customer goodwill. What scares me is that when iBurst thought of the package rejigging, they factored in x % of our customer base will want to move to the new packages thus we will make y rand out of it.

iBurst's business decisions almost always have an angle where the customer pays. At least the last 2. An operator like that will even be overshadowed by Telkom.

 

[fishfly]

If they are on a contract then it might be tricky, but, you can try cancel your current iburst account and sign up for a new one under the new packages. You bypass the "Migration" free. This really only works for month2month people.

if I'm correct you pay R199 administration fee for signing up...

lol I see their application form is still on the old packages...

also wtf?

Proof of Payment for Hardware Up-Front : Cash / EFT / Credit Card

If I bought this from a friend who had a contract that expired, how can I prove that?

 

[isankey]

So let me get the straight, they've revised the packages available, reducing the charges and increasing the amount of data, but they've neglected to tell anyone and continue to charge at the older, more expensive tarrif until you tell them to move you onto the cheaper rate you should be paying, but haven't told you about? And then they want a R200 "downgrade" fee for not effectively stealing your money every month?

WHAT THE F*#K?!

I'm currently on the R470/pm 1.5gb throttled month by month package - can anyone please tell me who I should be calling and swearing at to be migrated, and to which package I should be migrated?

Suggestions as to what invective to use when the accounts people try to charge me R200 to migrate from a package that no longer exists to one they never informed me of are also welcome.

 

[RVFmal]

So let me get the straight, they've revised the packages available, reducing the charges and increasing the amount of data, but they've neglected to tell anyone and continue to charge at the older, more expensive tarrif until you tell them to move you onto the cheaper rate you should be paying, but haven't told you about? And then they want a R200 "downgrade" fee for not effectively stealing your money every month?

That in a nutshellwould be pretty much on the money.

WBS have proven time and again that their clients are not their first concern, but only their bottom line. They are there to extract as much money as possible from clients before they eventually realise that this company is being run by a bunch of incompetent clowns and cancel their contracts.

It irks me a great deal that that we are subjected to this form of treatment even after all the complaints that they have received. Clearly they do not take the consumer seriously and will continue to treat them like the consumer should be grateful for having the privilege of using their service as opposed to them being grateful to the client for PAYING them to use their SERVICE.

Well no more. Having had my correspondence ignored on numerous occasions, mails deleted by Thami Mtshali and then being contacted by their retention department to try and keep my business and even then not keeping to their word, I am making it my pet project to advise all and sundry through all available means what sort of company they are/will be dealing with.

Watch this space (and spaces in many other places). I foresee litigation on the horizon when what I have to say starts coming out, but am willing to take on this company to truly expose them for what they really are.

 

[TrueTenacity]

RVFmal.... if we can be of assistance in *ANY* way please let us know, you're planning on starting a witch hunt and uhm, we kind of *ALL* have pitchforks...

Let's storm the castle!!!!

 

[RVFmal]

RVFmal.... if we can be of assistance in *ANY* way please let us know, you're planning on starting a witch hunt and uhm, we kind of *ALL* have pitchforks...

Let's storm the castle!!!!

I would not quite call it a witch hunt, but more of an exposing of the truth.

Any and ALL assistance in terms of the topic above would be greatly appreciated. PM me with any details describing the unsatisfactory manner in which you have been treated by WBS/iBurst and I will most certainly include it in the dossier that I am compiling.

Your voice will be heard loud and very clear by the so-called powers that be in their ivory tower that is the iBurst head office.