iBurst "Online Direct ISP" Fraud

T

T3ROR

Active Member
Joined
Jun 30, 2007
Messages
64
Reaction score
0
Does anyone know where one can lay charges of fraud againts ISP's selling iBurst. My ISP are trying the oldest trick in the book by saying I never paid for August 2007. I have a statement which shows the EFT payment but they are still taking chances by sending me invoices. I have had enough of their S.H.I.T as so many of you also had already. Is it possible to complaint to ICASA or someone?

* I will advise all potential subscribers to stay as far away from the "skelms" as possible. You will be gratefull one day, believe me, this is has been a rollercoaster ride from the beggining and an expensive at that.
 
Last edited:
Have they asked for payment? I usually get the invoice after I've paid? :confused:
 
Yes it's the second month and they contacted me for payment which I refuse as I have already paid.
 
That August month was bad news for me aswell.. Not only did I get invoiced for my monthly subscription to them, I also got invoice for a UTD Modem amounting to R2800 that I didn't even purchase....

Not sure I can help you on that one bud, but hopefully you come right...

Good luck ;)
 
I've had this problem for the past few months even though this month it hasn't happened (yet?)
since I spoke to accounts management.

They usually cut off my access claiming I haven't paid for the service.
Different people in accounts give me different months I haven't paid for.
ICASA is a pretty good idea but best is to simply find out how to open fraud charges against them with your local police.
Its fraud if they don't provide the service you've payed for.

I've warned iBurst of what's going to happen if they do it again, why don't you just do the same.
ICASA is perfectly aware of the name iBurst and how there's a huge number of complaints against them.

I say it borders on attempted extortion, which is exactly what I'm filing against them if it keeps happening.
** They cut off your access and ask for money that isn't due = extortion! **
Only one thing they can pick on is that I pay by direct deposit, just the way I like since they overbilled my bank account.
Whichever case I always pay on time and can prove it, including to the police department and court of justice if needed.

Any case haven't had the problem since last month here.
It's enough to give them the boot, just they're still practical to me since I've purchased their modem anyway.

I know exactly how you're feeling.
 
Last edited:
FEK now fusionreactor just transfered my account to this company! wtf!
 
Speak of the devil... my account was just debited the amount of R699.

From what debit order? I had my debit order cancelled sometime after iburst contract expired - this was last year January.

So I went to the bank to get the amount reversed, they couldn't not help me apprently the cannot reverse the debit... so I phoned fusionreactor to complain regarding the situation, and demanded that online direct reverse this debit. If it takes longer than a month to get a reverse I will file a Theft charge!

Do I have a case here?

They did not have a debit order consent signed by me.
They debited me with an incorrect amount.
They have my account details from where? who?
 
Last edited:
@fishfly, you certainly have a case there as long as you are 100% sure that you were paid up to date when your contract ended.

I still watch my bank account on a daily basis just in case they try to steal a payment or 2 from my account, so far nothing has been "stolen" but I still have a few months to go before it's a year since I left iburst.
 
Yeah, when canceling any account, make sure you have a invoice/letter signed by head of debtors proving that your balance outstanding is R0.00. I've been bitten before, almost had me blacklisted.
 
@fishfly, you certainly have a case there as long as you are 100% sure that you were paid up to date when your contract ended.
Click to expand...

Thing is I'm still using iburst month to month. have been for the last year since my contract was up. I stopped my debit order with them sometime after and made eft transfer's every month.

Now fusionreactor sent all their accounting info to Onlinedirect which I understand is a seperate company to fusionreactor.

So my question is how can this OnlineDirect directly debit from my account when I have NOT signed a debit order? This constitutes as theft does it not?
I don't have a problem paying them but I do have a problem with them just directly debiting my account with NO notification, NO invoice, Incorrect debit amount.

This is definately not a great start from onlinedirect! Seems to me they just as incompetent as Iburst's accounts department! Quick to take your money yet problematic at sorting out issues.
 
Last edited:
Speak to Dion Carter at Online Direct he's the Manager or something over there. He personally contacted me after going off on one his staff members last week for yet another "outstanding invoice" which was paid in July already.

WTF why is there only problems and no solutions with iBurst. Can a company really F-up so bably.:mad:
 
@fishfly, yeah that does not sound right at all, also the fact you say your bank can't reverse it also does not sound right.

I had no problems reversing a debit from iburst when they tried to take a double payment.

Have a chat with your bank manager and see if he can do something about it.
 
ok I spoke to Deon/Dion and he apologised and we left the money debited for this months payment but with R100 credited for next month... He apologised regarding the debit with no Invoice/notice and what not and assured me that next month there will NOT be another debit coming off my account. Lets hope things will be smooth sailing after this...

What I also didn't understand is Iburst has been billing fusionreactor, ever since my contract expired over a year ago which I should have been moved to month-to-month - I even demanded this at that time - yet deon/dion said iburst maintains that i'm still on a 24 month contract... wtf? more useless iburst accounting :(
 
Last edited:
Yes I spoke a little too soon.

iBust just managed to do their monthly de-activation of my account.
I think they justify this behavior as wanting to get rid of me, since their system cannot handle direct deposit customers?

Well I'm not giving my account details to these people again under no circumstances any case. And guess what? I'm not leaving.
And there doesn't seem to be much of a point in getting upset..
life's too short you know.

I wonder if getting a lawyer to deal with the monthly extortion(?) attempts would help? Or should I open a police case for fraud which is what this company is doing to me right now? I would love to raid their offices with the swat team and find out who decided to de-activate my account. I'd also love to find out where the person lives and accompany them to state jail.

These people are utterly unable to do business and have criminal business conduct. I'm now enjoying my dial-up account.
I don't think they should be doing business.

Period.
 
Last edited:
OMFG I spoke too soon too... 25th March I got debited another R699... this is seriously not on! After promises from Deon/Dion that my account wouldn't get debited and apologies... I get debited yet again...

I think I should explore my legal options!
 
no I'm just pissed! hence why I did a scrutiny.... I just phoned Deon/Dion and told him to remove me from the system and if I still get another debit I WILL start legal proceedings!
 
That is the best option, I told them to remove me from their debit system and so far so good. Will see if they are going to charge me R599 or the new R489 at the end of the month. At least they cannot dig into my bank account anymore.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X