Murmaider
Expert Member
Ok,
Firstly I'm not one to get irate with a company and go post about them on a public forum, but my latest experience has been absolutely crazy!
I signed up with Iburst in August (because our complex does not have any telkom lines and there is no wimax signal).
Halfway through August, i start getting "Authentication Failed" errors.
I phone iburst and it turns out they have suspended my account because of an "outstanding balance". After being put through to accounts, I found out that they had captured my credit card details wrong. They correct it on the system and charge my credit card and all is well for the rest of August.
Mid September, I get the "Authentication Failed" errors again.
I phone iburst and yet again, I've been suspended. Their billing system picked up an error when billing my credit card, so they suspended my account. They tell me it was a system error on their side, they do a manual transaction and it goes through successfully, they unsuspend my account and all is well.
Mid October, I get cut off again.
I phone iburst, this time they had captured the expiry date wrong on my credit card. They correct their error, do a manual transaction and I'm back up and running.
Yesterday I get cut off again.
This morning I phone iburst, and it turns out they had not allocated the payment from mid october to my account, they allocate it and unsuspend my account.
By now I'm pretty annoyed with having to keep phoning them because of their incompetents! But anyhow I ask the lady to please upgrade my account from a 1GB to a 3GB account (yes thats right folks.. here I am wanting to give them more money...) I am swiftly told.. "Sorry sir, it's after the 20th, if we upgrade your account now, it will only be upgraded as of December..."
Now I ask you with tears in my eyes... WTF?
They have wrongfully cut me off 4 times, they have cost me money in cell phone calls and now all I want is an upgrade for November and am told that its not possible? How do an incompetent bunch of people like this manage to keep this company afloat?
After fighting with one of their team leaders (because naturally all "management / supervisors / anyone in charge" is always out the office / or in a "meeting / or sick / or dieing / or lame / or was not born with ears and a mouth") . She can not understand my frustration and thinks i'm being completely unreasonable. I mean... "How dare i not know that if I do not phone before the 20th, i can't upgrade my account...? How dare I even think that I could upgrade my account when I needed it upgraded...? How dare I not know about their policies regarding upgrades... damn me for not checking that crystal ball before phoning them."
Do these people even understand the concept that I (the customer) am paying them for a service... I am giving them money, I am contributing to their salaries, I am aiding in feeding their children?
Needless to say, the Team leaders "solution" for me for november, is to pay my R199 for my 1GB account, and spend another R400 on additional 2GB bandwidth... (yes thats right folks... she believes that a solution to my problem is to pay R600 for 3GB, when their standard 3GB package is R450).
seriously, am I asking to much? Am I being unreasonable?
*sigh*
</frustration>
Firstly I'm not one to get irate with a company and go post about them on a public forum, but my latest experience has been absolutely crazy!
I signed up with Iburst in August (because our complex does not have any telkom lines and there is no wimax signal).
Halfway through August, i start getting "Authentication Failed" errors.
I phone iburst and it turns out they have suspended my account because of an "outstanding balance". After being put through to accounts, I found out that they had captured my credit card details wrong. They correct it on the system and charge my credit card and all is well for the rest of August.
Mid September, I get the "Authentication Failed" errors again.
I phone iburst and yet again, I've been suspended. Their billing system picked up an error when billing my credit card, so they suspended my account. They tell me it was a system error on their side, they do a manual transaction and it goes through successfully, they unsuspend my account and all is well.
Mid October, I get cut off again.
I phone iburst, this time they had captured the expiry date wrong on my credit card. They correct their error, do a manual transaction and I'm back up and running.
Yesterday I get cut off again.
This morning I phone iburst, and it turns out they had not allocated the payment from mid october to my account, they allocate it and unsuspend my account.
By now I'm pretty annoyed with having to keep phoning them because of their incompetents! But anyhow I ask the lady to please upgrade my account from a 1GB to a 3GB account (yes thats right folks.. here I am wanting to give them more money...) I am swiftly told.. "Sorry sir, it's after the 20th, if we upgrade your account now, it will only be upgraded as of December..."
Now I ask you with tears in my eyes... WTF?
They have wrongfully cut me off 4 times, they have cost me money in cell phone calls and now all I want is an upgrade for November and am told that its not possible? How do an incompetent bunch of people like this manage to keep this company afloat?
After fighting with one of their team leaders (because naturally all "management / supervisors / anyone in charge" is always out the office / or in a "meeting / or sick / or dieing / or lame / or was not born with ears and a mouth") . She can not understand my frustration and thinks i'm being completely unreasonable. I mean... "How dare i not know that if I do not phone before the 20th, i can't upgrade my account...? How dare I even think that I could upgrade my account when I needed it upgraded...? How dare I not know about their policies regarding upgrades... damn me for not checking that crystal ball before phoning them."
Do these people even understand the concept that I (the customer) am paying them for a service... I am giving them money, I am contributing to their salaries, I am aiding in feeding their children?
Needless to say, the Team leaders "solution" for me for november, is to pay my R199 for my 1GB account, and spend another R400 on additional 2GB bandwidth... (yes thats right folks... she believes that a solution to my problem is to pay R600 for 3GB, when their standard 3GB package is R450).
seriously, am I asking to much? Am I being unreasonable?
*sigh*
</frustration>
Last edited:
big up to iburst for the effort.
