iBurst terrible speed degradation

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marlboro

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I use my iBurst quiet a lot and travel around Gauteng with my laptop and modem. From what I've seen since December 2008 their average speed started going down slowly. I connect from various locations and I know when the speed just doesn't feel right. Then since July this year their average speed went down even more to the extend that iBurst is pretty much useless during the day for any other work besides checking email and browsing few pages. I don't know what changed in July on iBurst side but those are the results. The speed only improves in the evenings after 10:30-11:00PM. Even right now I did again a speed test and I'm using external antenna at the moment with 100% signal and here are the results:

http://www.speedtest.net/result/609997951.png

Tried logging a complain via their web site. I wanted the issue to be in writing, that's why I didn't call but instead logged it via the web site. I got a call from someone 2 WEEKS after I logged the issue. No ref no. was provided and basically the guy just started picking on my current location instead of trying to understand the whole issue. Then the call dropped and I didn't hear from them again. On top of that at random my link often fails at locations where the signal is 100%. Sometimes it happens few times in one hour, sometimes once or twice a day.
I'm just unlucky that there is not ADSL at my place, otherwise I would've thrown iBurst out of the window a long time ago and use ADSL plus 3G for travelling. That is the story about their great new generation technology and support for it.
 
Hi Marlboro

Have you ever has a field techie come out for an evaluation?

Let me know.

Thanks
 
We also having the same problems at the office with Iburst.

The call centre sent a email with MTU settings but it did not helped and we have the same speed problems before and after the MTU setting
 
@ Hein JHB

Had a field techie out at your place yet?

Let me know.

Thanks
 
iBurst said:
Hi Marlboro

Have you ever has a field techie come out for an evaluation?

Let me know.

Thanks
Click to expand...

1. Why this wasn't suggested to me when I logged the complain through your web site but instead the call was dropped, never to hear from anyone again? You seem to be very quick coming up with suggestions when the complains are in the open... :rolleyes:

2. I suppose the techie will follow me to every single place I go in Gauteng and do site evaluation for it? :confused: I've had iBurst since April 2006 and what I described above is my experience travelling and using iBurst at various sites and not only one specific place. I need mobility and single site evaluation won't do anything for me.
 
No. The techie will chose one spot that is problematic to you and find out what is affecting you at that point. Find a solution to the issue hopefully and this solution will flow to all your trips across the lands.

Please chose the absolute worst spot should you agree to meet a techie.

Let me know.

Thanks
 
SA should have a panel of experts who survey service levels & delivery before allowing businnesses to rip us off.

:(
 
iBurst said:
No. The techie will chose one spot that is problematic to you and find out what is affecting you at that point. Find a solution to the issue hopefully and this solution will flow to all your trips across the lands.

Please chose the absolute worst spot should you agree to meet a techie.

Let me know.

Thanks
Click to expand...

Shaun, what exactly is the techie going to test besides doing rfScan, checking the db signal strength and available towers? If it's for that, I can do it myself as well.
Please re-read my initial post. The point is that iBurst speeds are going in the wrong direction for the past few months. I'm talking about going and using the same modem with the same laptop as before and seeing worse and worse speed in the past months. I don't know if it because you've changed proxy servers or WAN connectivity from Verizon to MTN Business but the quality of the connections is going in a very bad direction.

There, now it's 23:37 and my speed test from the same spot as the first one:

http://www.speedtest.net/result/611578831.png

It's not ideal but this kind of speed is much more usable.
 
Last edited:
Checking your first speed test against the second i think you could have acquired a IP which was provisioned in throttled state.

The power down, wait ten (for the IP to be released on our system from you) and retry almost always gets you a new IP which will be provisioned correctly.

If ever you spot a download speed that is lower than your upload you need to check the following.
1. are you throttled? (buy bandwidth or browse slow)
2. are these speeds the norm? (techie needs to investigate)
3. have you received higher download than upload on other tests? (try the power down method if not throttled)

Hope this explains it.

Thanks
 
Shaun, why dont you guys change the dashboard to show strength and quality? Your random "Joe Schmo" sees 100% and thinks hes styling, but actually means jack at the end of the day. As was the case with my folks place, their dashboard said 100% but in reality the connection was slower than a phone line dialup.

BTW thanx for arranging the techie to help, they are sorted out nicely now. Had to laugh when he told my mom that living in Soweto was safer than most of SA! Till he said he can leave his car unlocked and walk around safe as houses!!! eish ...
 
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