We're ****ed
Yes, what many people are saying is true, when ppl were testing Sentech they were amased by the product, it was all the rave, much like IBurst. However aside for the points that TheRodent has raised, I think IBurst have a significant advantage in that they've been able to watch Sentech **** up at every corner. I'm sure they pretty much have a definite model of what-not to do.
Just in case they missed any pointers, here are a few :
Whether yee beith knowing it or not we arth not in the 16th century where consumers and women who could do maths(commonly called witches back then) are burned at the stake. Nowadays, something goes wrong .. the company is to blame, even if a bunch of consumers climb up onto your towers and take a huge collosal giant elephant dump on your antenna causing major bloackage and lowering of speeds(this sounds about right for a helpdesk excuse don't it) .. the company is to blame, the company is always to blame and they accept this with grace.
It is also generally not good practise to threaten those that you rely on for income. A "Baddie"-list is really just not one of those terms that helps boost the consumers confidence in and love for a company. And of course, even though it is nice to have a tight community among your customers, it's not neccesary to post out their names, phone-numbers, addresses and whatnot so that they can get together for a weekend picnic. Sure , I know at times people don't take those necessary steps to creating meaningful relationships but rather focus on the business-customer relationship first.
Here's my forcast of the future, end of August come and speeds are still toilet-slow, Sentech are still blaming customers,these so called "baddies" are being hunted down, "Hello Sentech Helpdesk, yes sir... we're busy bombing Afghanistan in order to find the pimps who're stealing your bandwidth, yes sir.. we do believe it to be Osama Bin Laden who released the pigeons which flew in front of the antenna which are now causing your slow speeds".
Come about a week before Iburst opens their doors to the public , Sentech's speeds suddenly improve and when we try cancel our contracts.. they won't let us. But no-one will care, no-one will pay for this service any more , they can't take us all to court, and if they do they'll lose.
I don't remember the movie but it's kinda like Armageddon and there's this big wave coming to crush a ****ty little city , and these people are standing on the beach just watching the approaching doom about to crush them - I think it's a fitting analogy for Sentech.
- Burn , burn yes you're gonna burn! Burn BURN YES YOU'RE GONNA BURN !