iBurst unhappy with 'rogue wireless operators'

hahah - classic. Next thing telkom are going to jump on the bandwagon - were unhappy about Neotel!!

We need lots more competition here - who's going to post a howto to create your own rogues :p
 
If other wisps are degrading their ability to provide their licenced service I can understand their need to whine (some proof would be good), however the real genius of wireless is that it can provide great last mile service at minimal cost. Iburst are not passing these economies of scale onto the consumer being comfortable to charge a few cents less than the incument Telkom and its fixed copper prices. No WISPS will last long providing rubbish service, thats the joy of choice and competition. Provide a worthwhile cost effective service and people will flock to you and you wont have to whine unfair competition.
 
Iburst Monopoly

I for one am quite tired of being held for ransom by our government when it comes to who i use for my telecommunications services. We have been forced all the years to use TELKOM take it or leave it our way or the highway is the motto. What now they want to dictate again forming another monopoly. I burst is Crap it doesnt always work and when it does you never get the speeds delivered that they promise. I moved to 24-7 Online and have had no trouble since, i am getting what i pay for and the speed is always constant.

This monopoly country we live in is a joke its not about whats good for the people like they say but rather for the fat cats to get fatter. They striving to be a first world country when they have a 4th world communications policy what a joke when 2010 soccer arrives.

Does Telkom again this year wanna project a couple of billion in profit. Nice one and does IBURST now wanna join those ranks.

What is the government doing about it nothing start another 100% government company called infraco and steal the people blind again start a 30% government owned neotel, monopoly monopoly monopoly. Definately not a free society but a dictated to society. NOT FOR THE PEOPLE.

Do they not realize that by allowing WISP's to operate they will create a price war and by doing this clients will change to the providers that they get the best service from creating a affordable telco market and forcing suppliers to jack up service.

But anyhow saying anything in this country just falls on deaf ears because our wonderful government will do as they please in anycase.

So i say go wisp go! Hats of to you guys trying to make a difference.
 
:eek: <rhetorical_question>
Is iBurst SA really that stupid that it would publicly build its argument based on the contents of the repealed Telecommunications Act that has been replaced with the Electronic Communications Act...​
</rhetorical_question>
Whilst I'm sure that iBurst SA's spokesperson has lost the plot and is not at all technically endowed and therefore cannot make any valid points, I suspect that the person meant to say that it is not the Telkodemonopolies ADSL line itself that has high latency, but [generally speaking] rather the over-contention thereof due to too many wireless [customers'] connections being routed through the same ADSL line, that results in high latency and packet loss etc - basically call it a degraded service for these wireless customers. Does it really matter? - I mean it is really nice of iBurst SA to be concerned about the service that another group of companies' customers receive from that collection of other companies, where those customers can ultimately cancel the service without worrying about legal ramifications, but should iBurst SA not be more concerned with its own customers and the service they are receiving from iBurst SA?

Furthermore, we are talking about wifi frequencies 5GHz & 2.4GHz [supposed to be unregulated like everywhere else in the world except SA], not [post=148058]iBurst SA's [-]2.6[/-] 1.8GHz[/post] frequency, so I fail to see how 2.4GHz|5GHz wifi transmissions suddenly bleed into and interfere with iBurst SA's iBurst [-]2.6[/-] 1.8GHz...
 
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“We hope that consumers will not be seduced by unrealistic promises and remember that doing business with potential criminals will harm South Africa’s war on crime,” said Mr Mtshali.

Why not concentrate on catching rapists and murderers instead of going after the poor people trying to play a role in liberising the market.
 
aaah shame. poor Iburst. Now they're trying to hijack some customers... I don't know if their service levels improved but the 3 months I had it, I almost had a fit on a daily basis due to poor service delivery. Slow speed, signal quality problems, network crap.. and on and on..

Later on I subscribed to a rogue wireless ISP and their service was comparable to ADSL. (and here ICASA and all the other money hungry state backed ox wagons is saying that their service is inferioir)

With the rogue wireless ISP I was with I experienced the following:

- Good speeds. Latency like ADSL. Very much like ADSL. (really amazing!)
- More reliable than Iburst. (Like ADSL)
- Great support and customer service. (They did beat Telkom, Iburst and Sentech) If there is a problem then the person on the other end of the phone knew about it and told you exactly why, what when and where. Iburst techies could give less than a crap...

This is my experience with the WISP I was with. I think for WISPS it is important that they hang on to their customers and you can see it in their service delivery. There are probably wisps out there that has a bad quality service but what is the worst this can do? Kill you? You just don't subscribe to it and get an alternative WISP if available or ADSL or whatever.
 
To my horror, I've been conducting business with Telkom for quite a few years now and I've yet to see a visit from the police. :confused:
 
Let me start by stating that I do not use wireless at all - geographic conditions cause any wireless signals to 'overshoot' my area (as the one Vodacom techie described after conducting tests at my premesis) and I'm lucky if I don't drop cell-signal when walking from my bedroom to the kitchen while on a call.

However, this tactic by iBurst is simply unbelievable I simply have to add my view :p
iBurst are throwing their full weight behind this initiative by warning these rogue ISPs that ICASA have contacted the South African Police Services (SAPS) to assist in this matter.
So iBurst is saying the crime rate in South Africa is so low that it is more important for the police service to hunt down and close competitors that are magically drawing potential customers away despite offering poorer service?
iBurst is concerned that if ICASA do not step up to the plate and prevent rogue operators from providing services the available radio spectrum in certain areas will degrade.
How is this any different from trying to get iCASA address the general exhorbitant cost of telecoms (voice / cellular / wholesale provision of bandwidth / ADSL PRICES)? How much luck has South Africa had thus far considering we're in year 3 since legitimate complaints were first lodged?
By appealing to the pocket of ICASA it looks like iBurst is hoping for decisive action in this matter.
Sorry to say this - but that just looks so desperate it borders on pathetic.
Consumers who are getting their services from unlicensed operators are not protected by the licensing agreements that ICASA have in place.
Big deal - customers using legitimate services are STILL not getting any protection from licensing agreements iCASA has in place and there are no real 'penalties' to speak of - so what is the real risk to consumers looking for a decent service at a price they're willing to pay?
“License conditions stipulate certain minimum service standards and make operators liable for contraventions. Consumers are therefore at risk of paying unlicensed operators for a sub-standard service,” said iBurst.
If they're anything like the ADSL Regulations then there are so many loopholes and (mis)interpretations one could debate it until hell froze over.

OK, critical hat off now. Looking at this issue logically, it would be obvious that if the consumer is getting better service and quality from 'as yet unlicensed' operators - then iBurst's accusations are largely unfounded and should instead find and implement ways of making it more attractive for consumers to utilise their offerings. This is what it means to be in business - not I paid to operate so everyone else must back off. The ECA prohibits monopolistic pratices and it's the ECA that is now law, not the outdated Telecommunication Acts iBurst is clinging to.

On the other hand, if what iBurst claims is true regarding the risk to consumer and inferior quality then why is iBurst playing the role of Regulator and not iCASA? All iBurst have to do is stick to their own business, offer attractive options and smile when disgruntled customers flock to them after being cutoff by the WISP's or whatever they are.
 
There is also the little matter of 1 and 2 year contracts that need to be signed with many licenced bandits. Whatever happend to "I can leave if you dont provide a good service"? Often its "we got you by the short and curlys till your contracts up for renewal and dont care aboput providing value for money". I believe many of unlicenced wisps let you try b4 u buy and also offer pay as you go plans. Believe it or not Iburst (and you others), it makes a difference...
 
The reason why there are so many "unlicensed" WISPs is that they took the opportunity to provide a service in areas where there previously was none. Now IBurst is calculating how many customers thes WISPs have, and realising that they can have that slice of the pie if they throw their weight around. They used these WISPs to establish a market for them.

Shame on you, Iburst.

Provide a better service at competitive prices, and you would not need to resort to "licensing" to gain customers
 
Sound more to me like iBurst = Telkom's mini me!
:D So, where's Austin Powers to save us from this Mini-Me? :p :D

I am not impressed with iBurst at this stage - if they go on like this instead of being innovative then they don't deserve my money.

Competition means having to improve your services and prices... if you don't want to do that, then your company will go out of business. Simple as that.
 
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The rogues are a symptom of the frustration of the public. People are taking the law in their own hands due to the lack of effective government in this sector.

Exactly.

For the same reason kangaroo courts exists because the people lost all faith in the police, courts and the law... the same will happen, and if the corruptment fails to act, will be too deeply entrenched just to get rid of.

But I don't care, I am fed up with waiting. If I can get a good, fast service for less than R200 a month, then why bother waiting for the rest to catch up?
 
The depth's of 3rd world darkness

Why can't our government and regulators wake up and follow the leading examples of others like the US and Australia?

See the following extract from report , Wireless Broadband Access Task Force Report, Washington, DC, February 2005


http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257247A1.pdf

STATEMENT OF
CHAIRMAN MICHAEL K. POWELL
Access to broadband is a catalyst for positive change – with the potential to bring resources and jobs to communities across the country. In recognition of this, our leaders have increasingly set ambitious goals for this nation to reach. The President of the United States talked about wanting broadband availability for all Americans by 2007 – a truly bold goal that will only be met by the use of every possible broadband tool at our disposal – particularly wireless broadband alternatives. Last May, I created the Wireless Broadband Access Task Force to study existing wireless broadband polices and make recommendations in the Commission’s policies to help accelerate the deployment of wireless broadband technologies and services for all Americans. This multidisciplinary team of FCC staff met with equipment manufacturers, services providers, state and local governments, and consumers and other stakeholders around the country to assess the current state of deployment. Today, I am pleased to support their findings and recommendations. The Report’s findings confirm that the development and deployment of wireless broadband technologies are critical to ensuring that reliable and ubiquitous broadband services are available to all Americans. In particular, wireless broadband offers both mobility and simplicity of use. Technological advances in wireless broadband, such as mobile technologies, mesh networks and short, medium and long range wireless networks are providing a solid foundation for improved delivery of broadband services. In addition, the proliferation of new wireless broadband applications, ranging from Wi-Fi hot spots, WISPs, voice-over-IP and public safety and distance learning applications are on the rise and promise to empower users and their communities in new and exciting ways. This Commission has put a high priority on making sure Americans have access to broadband services through multiple facilities-based platforms. Already, our wireless broadband policies and initiatives have helped foster innovation and encourage capital investment in wireless broadband services. For instance, by increasing the amount of
spectrum available, allowing maximum technical and regulatory flexibility, and making it easier for entities to gain access to spectrum through secondary markets, the Commission has helped foster the introduction of new and advanced wireless broadband technologies and consumer services.
The Report makes several recommendations that build upon the strong foundation the Commission has already established over the last few years; including, expanding the availability of wireless broadband services offered in licensed spectrum; enhancing the success of wireless broadband via license-exempt devices and equipment; maintaining a hands off regulatory approach to IP-based services; and improving the Commission’s existing outreach efforts. It is my hope that the Commission will heed these
recommendations and remain proactive in identifying and understanding emerging technologies and ensuring that our policies do not hinder their advancement. The American public benefits most when our policies enable consumers and businesses to fully tap the benefits of emerging technologies. New video and voice-over-IP and integrated wireless broadband services promise to stimulate even more significant growth in the near and long term. Thus, the Commission should continue to carry out and expand upon its accomplishments to help spawn these and other new services. The Commission needs to continue to create an innovative regulatory
environment that will provide opportunities beyond today’s technological horizon. The Task Force’s Report offers some concrete suggestions as to how we can make that possible and is a positive step for progress in implementing the Commission’s broadband vision.
Finally, I commend the dedicated and talented Task Force staff for their efforts. John Branscome and Lauren Van Wazer have shown extraordinary diligence and skill in leading the Task Force over these past eight months. I also applaud the work of Paul Murray, Erin Boone, Peter Corea, Chelsea Fallon, Meribeth McCarrick, Paul Nagle, and Leon Jackler. Congratulations to their entire team.
 
iBurst should get a proper PR company - they badly need advice

PM me Ed if you require a PR agency!

Hi there GBM

Tend to agree with you on that, in Loader St on the border to Green Point, it's terrible - it best to use GPRS and now that's frustrating!

But I must add a few months ago Vodacom was brilliant, actually got the advertised speed everywhere in town.

Think the issue is that there is such a huge demand for decent internet access in Cape Town, that the wireless providers struggle to maintain bandwidth throughput.

Just wish Telkom and NeoTel and Eskom would get their act together, so we could get some decent speed and international latency.

How is this for cheek from iBurst?

According to iBurst these “rogue wireless Internet Service Providers (ISPs) providing Internet access to consumers in contravention of the Telecommunications Act put extreme pressure on South Africa’s scarce radio spectrum.”

An additional concern is that these operators are selling inferior services which iBurst call “unreliable, saturated and high latency ADSL lines.”

Now this “unreliable, saturated and high latency ADSL lines” sounds a lot like my iBurst connection.

If they wouldn’t artificially inflate their prices and deliver a decent “broadband” service with some kind of client service and accounting department that has some basic calculus skills - then these “rogue wireless ISP’s” wouldn’t stand a chance and will completely disappear – It’s their own greed and ignorance and lack of service that has caused this.

I like iBurst, just providing some positive criticism, which is due!
 
Nice response dominic. Mr Mtshali is a clear example of someone who has been spoon fed a position and who doesnt know what they are talking about. This has been shocking to read.
 
The small wisps are probably providing better service than Iburst can and that scares them.

And most likely better priced, true their service quality might be lower but compared to the price might actually be worth it?
 
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