Iburst usage issue! Very Unhappy!

I just read the Complaint procedure on the ICASA site
(ICASA)

According to that, we must persist to ask iBurst to resolve it until a manager has been on the issue. Only thereafter can we take it to ICASA.

But think this might even be something that we can go directly to ICASA as we cannot trust iBurst (or any company in that matter) to get an independent investigator. Never know what goes on behind closed door.
 
Let's see what response we get from Iburst management here first and if nothing or nothing satisfactory then we must go that route.
 
Let's see what happens in the morning.

Like Gekco has said, the accuracy of the bandwidth is a serious concern.

The issues are in black & white on this thread/forum, so iBurst can not deny it when I dispute the accuracy of my bandwidth.
 
To be honest, just sitting here and thinking about all of this.... The service, the lack of communication, the extremely expensive prices.... I work as a manager in a a very large insurance company (the only hint is that they are almost next door to Iburst offices) and if our call centre or us as a company provided service in this way to our members.... Well, we would be out of business.

Iburst should realise that word of mouth spreads faster than any sort of marketting they can do and I was recommending them right, left and centre. It is fact that if 1 person starts telling his friends and colleagues about the poor service, extreme pricing etc. this will be told to 10 people, those 10 people will tell another 10 people and so on.... Perception = reality and if people's perception is that Iburst are not the option they should consider, then well..... Iburst should really think about that when deciding how soon to drop their fees, increase bandwidth and training their tech support/sales staff!
 
Well I would only be satisfied if a CEO of iBurst (that can be verified) lets us know what is going on and what they (iBurst) are planning on doing about it.
Shaun has helped alot of iBurst subscribers and I dont want this to be an issue he has to deal with, he is busy with helping those that have more unique issues.

So herewith an invitation to the many COE's of iBurst. Come here, tell us what is going on, how long will we, the PAYING iBurst subscribers, have to deal with the weak service that iBurst has been providing us with over the last couple of months.

We are waiting.
 
Zodiak said:
Iburst should realise that word of mouth spreads faster than any sort of marketting they can do and I was recommending them right, left and centre. It is fact that if 1 person starts telling his friends and colleagues about the poor service, extreme pricing etc. this will be told to 10 people, those 10 people will tell another 10 people and so on.... Perception = reality and if people's perception is that Iburst are not the option they should consider, then well.....
Click to expand...

Been telling them that for years...
If you have good word of mouth. That is your best marketing.
But someone there seems to fail to grasp the concept.
 
Drag0nsAng3l said:
Well I would only be satisfied if a CEO of iBurst (that can be verified) lets us know what is going on and what they (iBurst) are planning on doing about it.
Shaun has helped alot of iBurst subscribers and I dont want this to be an issue he has to deal with, he is busy with helping those that have more unique issues.

So herewith an invitation to the many COE's of iBurst. Come here, tell us what is going on, how long will we, the PAYING iBurst subscribers, have to deal with the weak service that iBurst has been providing us with over the last couple of months.

We are waiting.
Click to expand...

The CEO is on this forum regularly.
In fact he posted in another thread at 8:40 pm this evening.
His response would be interesting.
BUT
Would he be willing to consent to an independent audit of their data, software and systems?
 
Gekco said:
The CEO is on this forum regularly.
In fact he posted in another thread at 8:40 pm this evening.
His response would be interesting.
BUT
Would he be willing to consent to an independent audit of their data, software and systems?
Click to expand...

I've found their usage stats to be fair. I don't think they should have to consent to an audit, but I think they should increase the caps or speed.

A doubling of everyone's current cap across the board would be a nice gesture ;) to show us iBurst means business :). LOL.
 
PeterCH said:
I've found their usage stats to be fair. I don't think they should have to consent to an audit, but I think they should increase the caps or speed.

A doubling of everyone's current cap across the board would be a nice gesture ;) to show us iBurst means business :). LOL.
Click to expand...

I think that this is a very sound idea PeterCH, I hope Iburst are paying attention because that is what we would call TCF = Treating Customer Fairly and just redress/compensation for the troubles caused!
 
Previously it was (probably) accurate. But remember, there is a new system implemented and that is what is causing all of us issues tonight. It is with this new system that we have grief with. Is it accurate, is it reliable, is it stable?

I hardly think that iBurst would hand out free cap. Would not be viable I presume, but yeah, it would be great if they did.

But first get the system fixed and stable, before handing out things.
 
PeterCH said:
I've found their usage stats to be fair. I don't think they should have to consent to an audit, but I think they should increase the caps or speed.

A doubling of everyone's current cap across the board would be a nice gesture ;) to show us iBurst means business :). LOL.
Click to expand...

Their usage stats have been missing or incorrect for long periods since the "Upgrade" and since this is tied to the billing system and thus money I feel it should be audited.

Agree with you on the "gesture" though. ;)
 
Damn it.... my downloads are getting reset all the time and they are not resumable. So because of these connectivity issues and slow speeds my bandwidth is getting eaten and I'm not getting the files I need. For example, I want to get a 50 MB file, this gets to 20 MB and stops and resets, then I have to start from scratch and so on but the 20 MB were lost.... I really hope they consider some form of compensation for all of this!
 
Zodiak said:
Damn it.... my downloads are getting reset all the time and they are not resumable. So because of these connectivity issues and slow speeds my bandwidth is getting eaten and I'm not getting the files I need. For example, I want to get a 50 MB file, this gets to 20 MB and stops and resets, then I have to start from scratch and so on but the 20 MB were lost.... I really hope they consider some form of compensation for all of this!
Click to expand...

Can't you DL them from a server which supports 'resume'?

Honestly, where I am it is possible to download up to 1000MB without the connection dying (in terms of that download) - the connection can stay up longer than that. How far are you from their tower? What's your signal like?
Maybe I'm just lucky.
 
Zodiak said:
Damn it.... my downloads are getting reset all the time and they are not resumable. So because of these connectivity issues and slow speeds my bandwidth is getting eaten and I'm not getting the files I need. For example, I want to get a 50 MB file, this gets to 20 MB and stops and resets, then I have to start from scratch and so on but the 20 MB were lost.... I really hope they consider some form of compensation for all of this!
Click to expand...

Welcome to iBurst :)
 
I have 100% signal. There is no other server for these files that I can use and download managers don't help either. I suppose I will have to wait until I am not restricted to downloading at 6KB/sec....
 
Zodiak said:
Damn it.... my downloads are getting reset all the time and they are not resumable. So because of these connectivity issues and slow speeds my bandwidth is getting eaten and I'm not getting the files I need. For example, I want to get a 50 MB file, this gets to 20 MB and stops and resets, then I have to start from scratch and so on but the 20 MB were lost.... I really hope they consider some form of compensation for all of this!
Click to expand...

That happened to me yesterday. Goodbye 497MB.
 
Just ran the test on speedtest.net and my speeds are aweful.... download 0.06 mb/sec upload 0.29 mb/sec 126 ping.... To download a 5 mb file would take me 12 minutes..... That's horrible, what are we paying for?!
 
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