ICASA Feedback

rpm

rpm

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Hi folks

I have just received more feedback regarding our complaint with ICASA. I will keep you informed about any progress.

“RE: COMPLAINTS ABOUT THE ADSL SERVICES

We wish to advise that the Consumer Protection Department has not been satisfied with the manner in which the operator, Telkom has handled complaints about the service.
As such, a committee has been set up to deal with the service in its entirety.

You shall be advised of the progress on the matter in due course.

Yours Sincerely

Dianne Ngoasheng
Senior Manager (Consumer Protection)”

RPM
[email protected]
 
I think this is the big step we have been waiting for.

ICASA just needs to inform us now of a date.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
This is great news, obviously ICASA got pressed a little by all the publicity recieved through Carte Blanche yesterday.
Seems the talkings been done, and action is starting to take shape!
 
Excellent news. Thanks RPM


----------------
United we stand!
----------------
 
We should put a progress page on the Hellkom site...

<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - www.hellkom.co.za</font id="size1"></font id="navy">
 
Indeed, the CB coverage will go a long way! Thanks RPM.

### What we need in South Africa is cheap 24/7, always on Internet for under R300 a month. ###
 
Hi all.

My apologies about being a cynic, but this is a perfectly timed shift of responsibility. What is the "Consumer Protection Department", I thought ICASA was there to do consumer protection. They have set up a committee?!!, is this to identify who is going to get the biggest payout.

Apologies all, I am sick and tired of seeing a lot of noise and talk but no actions. ICASA keeps promising the hearing date, now they put that off with some committee cr@p. The state of tele-communications/ internet ala sentech is in the news on a daily basis and still Telkom, Sentech, ICASA stall and DENY. I wish someone could take a decision somewhere and initiate some action.

AAHHH, ok frustrations aired. Thanks for the good work rpm, keep it up. I do think Myadsl is definately not something Telkom will be able to ignore for very much longer. At least I hope so. [:D]

Of course I don't look busy.....I did it right the first time.
 
Gotta agree with Myrrdin to an extent. ICASA has taken over 6 months on this complaint and they STILL in the "committee" phase. I mean seriously. How the hell can ICASA claim to be effective when it can't resolve a well structured, well founded consumer complaint in under 6 months??

I'm really sick of the BS that we get fed on a daily basis by the govt, ICASA, Telkom and Sentech...

To RPM and the rest of the forum crew, well done. I just hope all this effort doesn't get summarily dismissed because the big boys at ICASA would rather play golf...

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">
 
ICASA have nothing to do with consumer protection, they are there to regulate the physical aspects of comunication, namely licencing the radio frequencies and VANS etc.

Its up to the government to protect the people of the country, ICASA have no power over Telkom - its up to the courts and the government to deregulate the market. There is no other way that the situation will be corrected - One single other competition will help nothing as well.

Telkom are set up for a huge fall, and who knows - maybe they want it for some reason. If an SNO posed any competition Telkom would die quickly the way it is now, leaving yet another monopoly in the country.

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett
 
according to what's stated on their website they are there to ' protect consumers from poor services....'
 
A small amount of logic can deduce that that doesnt make sense given what they do and what the name stands for.

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett
 
Consumer protection is a consequence of regulatory action, and is in fact a key motivator for regulatory provisions, hence the website statement. However, this is not the core component of regulation, nor a core business of ICASA, as KARNAUGH correctly points out. Be all of this as it may, however, the key thing here is that some progress has been made, cynicism notwithstanding, and for which I am ardently thankful... kudos to all involved, and a special hat-tipping to RPM...
 
Consumer protection can also mean "that little old lady who complains about a loaf of bread"
God knows if they have to deal with that as well,we will be old enough to be that "little old lady" by the time they finish with it.
 
In the Uk, they take broadband seriouly and that's why the prices went right down because they took it to government level WITH OFCOM
 
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