Important notes when upgrading to VDSL2 Modem Routers

d.casper.b said:
I'm using a Zyxel SBG3300-N
On ADSL
Stay about 800-1000m away from exchange (from what I can tell).

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If VDSL is not available I would suggest you try and maybe get Telkom to trace your line and try to rejoin joints and stuff like that.

19dB Attenuation full 20Mbps adsl2+ very achievable with some room to spare....

Check out my line below. Full 20Mbps and still on 8.9dB SNR and same attenuation as you.

adsl_stats112233.png
 
Soul Assassin said:
VDSL not available?
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Apparently it's not yet active (been months already), so no.

cavedog said:
If VDSL is not available I would suggest you try and maybe get Telkom to trace your line and try to rejoin joints and stuff like that.

19dB Attenuation full 20Mbps adsl2+ very achievable with some room to spare....

Check out my line below. Full 20Mbps and still on 8.9dB SNR and same attenuation as you.

adsl_stats112233.png
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I will PM TelkomZA because I use to have full 20Mbps and I just don't know what happened.
 
Soul Assassin said:
Yes but the advice I also give people if at all possible is don't call but contact them online, a lot of people don't know they have online support chat, I find the online chat and Twitter support people to be more on the ball than the phone support people.
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any specific or magic key phrases we should use? or should I say, "please migrate me to 20mb vdsl"?
 
Johnatan56 said:
At 17dB I would assume you'd get 20Mbps.
The number of FEC in 6 minutes and 17 seconds is quite high though, so could be line fault. Do you suffer from disconnects?
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Been on it for a week now and today it disconnected 5 times.
 
I have the Zyxel VMG8924-B10A. Having allot of disconnects recently, not modem related as I had the same with previous Pace modem. Can anyone see anything that might be causing disconnects?
 

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crackersa said:
any specific or magic key phrases we should use? or should I say, "please migrate me to 20mb vdsl"?
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I used the online chat and asked to please move me from 20Mbps ADSL2+ to VDSL, was migrated to the 15Mbps temporary profile for about 30 minutes and then I lost all internet access, restarted the modem and it was VDSL.
 
It's crazy that there is NO online chat for business lines, it was so much easier for me to upgrade and sort an issue out with online chat at home.
At work I have to call and wait 10217 because it's a business line.
 
crackersa said:
awesome, thank you very much.
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I'm pretty sure the system changed sometime in the last two months so I wouldn't get my hopes up on them switching you over that fast, bargain on a week and anything less than that is a bonus.
 
Soul Assassin said:
I used the online chat and asked to please move me from 20Mbps ADSL2+ to VDSL, was migrated to the 15Mbps temporary profile for about 30 minutes and then I lost all internet access, restarted the modem and it was VDSL.
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grrrr....tech support chat is telling me to CALL sales as they can only migrate me. I have the 20mb line already, just connecting as ADSL2+
 
Soul Assassin said:
I used the online chat and asked to please move me from 20Mbps ADSL2+ to VDSL, was migrated to the 15Mbps temporary profile for about 30 minutes and then I lost all internet access, restarted the modem and it was VDSL.
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Just also want to add to this, I was on 20Mbps ADSL2+ for a week or so as the line was unstable and could not keep a sync. A very knowledgeable techie came out last week Wednesday and literally pulled through a brand new line from my house to the exchange (I'm less than 100 meters from exchange). He left 20:30 and told me that he is absolutely convinced that there's no cleaner line out there :). I then decided to give the Telkom Helpdesk a call on Friday, spoke to at least 4 agents who insisted I'm on VDSL. After the 4th agent I requested to speak to the supervisor on duty, and he switched my profile to VDSL. Using an ASUS N17U router, what a massive difference in speed...WOW.

Moral of the story, not all Call Centre agents know what they are doing, and I found that if all else fails, ask to speak to a supervisor :)

Cheers!
Guz
 
Guzilam said:
Just also want to add to this, I was on 20Mbps ADSL2+ for a week or so as the line was unstable and could not keep a sync. A very knowledgeable techie came out last week Wednesday and literally pulled through a brand new line from my house to the exchange (I'm less than 100 meters from exchange). He left 20:30 and told me that he is absolutely convinced that there's no cleaner line out there :). I then decided to give the Telkom Helpdesk a call on Friday, spoke to at least 4 agents who insisted I'm on VDSL. After the 4th agent I requested to speak to the supervisor on duty, and he switched my profile to VDSL. Using an ASUS N17U router, what a massive difference in speed...WOW.

Moral of the story, not all Call Centre agents know what they are doing, and I found that if all else fails, ask to speak to a supervisor :)

Cheers!
Guz
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Post some line stats lets see.
 
Soul Assassin said:
And after switching to VDSL?
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I'll take a snap when I get home, but effectively upload went up to 2048 and NSR doubled. Down is syncing at approximately 22480. Line have not disconnected since moving to VDSL.

Guz
 
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