Impossible to cancel Paradigm Solutions contract?

lexor

lexor

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I have a month to month contract with Paradigm Solutions - the 1GB + 10 GB local.
I've been sending them e-mails(about 6) since Monday requesting them to cancel the contract ,without any response.
I've also phoned them on Monday and are still waiting for the promised
e-mail from them.
With customer service like this I wish them well for the future!!!
:mad::mad::mad:
 
Cancel the debit order.
 
Hi,

I have also had a client who have had trouble canceling an account with them. Try e-mailing billing@ or maybe accounts@ if you have only been using support@.

I am surprised after calling them you would need to wait for an e-mail - I don't see why they couldn't do it real-time.

Best of luck - try what bwana said if these all fail :( (yes I know it's a pain).
 
hahahaha, been buggering around with them for a year now, on internet hosting contracts, they are pathetic, they lose debit orders hahaha after 3 months of billing, and send me a final demand notice. just canceled my one hosting contract, and going to get rest over as soon as budget allows. good luck with your contract you need it
 
RavenServers said:
Hi,

I have also had a client who have had trouble canceling an account with them. Try e-mailing billing@ or maybe accounts@ if you have only been using support@.

I am surprised after calling them you would need to wait for an e-mail - I don't see why they couldn't do it real-time.

Best of luck - try what bwana said if these all fail :( (yes I know it's a pain).
Click to expand...

I've sent e-mails to their support ,sales and accounts e-mail addresses.
The lady I spoke to insisted that I cancel via e-mail notification and promised me she will sent relevant link - still waiting.

And then they have the audacity to make this claim on their site :
"Thank you for submitting your inquiry. One of our consultants will contact you shortly.
Usually we contact you within 2-5 hours depending on the volume of enquiries."

They probably meant 2-5 years or there must be many people complaining they cant handle the huge volumes.:mad:
 
The lady I spoke to insisted that I cancel via e-mail notification and promised me she will sent relevant link - still waiting.
Click to expand...

That is ASTOUNDING to me. It tells me one of two things, either - 1) They outsource their support and therefore don't have direct access to cancel the account, etc. 2) -May be against the board's rules for the statement-

Good luck with this one then mate ;)
 
i have my website domain thru them...
the support and account staff are usually keep to reply to any of my request..

hav had a problem once wher they forget to credit my account, but they resolved that in a day...
 
yo know what a uphill battle it is to get anything done though them.

I am transferring all my domains from them, they seem to have forgotten my debit order once again.

don't try there call center there agents cannot even make a sentence yet alone help you with a problem.

Webafrica, top notch, quick efficient, friendly Qualified support, bit expensive but the reliably and service makes up for it 100%.
 
I've received an e-mail response from them today after sending them e-mail again last night.

In short they are saying that they did respond to all my e-mails but that their server is being blocked by ananzi(my e-mail server)!!!

They obviously forgot that I have sent them at least 3x e-mails from my TELKOM e-mail address to which they also did not respond to.
:mad::mad::mad:
 
Hi Lexor,
Can you PM your ticket id and your account details so I can double check this. We always try to reply as soon as possible. It is not possible that our staff wouldnt had replied to your many emails. I will get back to you asap if you can send me details please. We did have few issues in last 2-3 weeks in sending mails to ananzi clients. We were then replying to those clients with an alternate smtp and probably you got that reply only.
You can always check the status of issues here: http://support.host4group.net

If you can send me details then I can make sure your account is sorted asap.
Once again apologies for the inconvenience. We are implementing SMS confirmations as well soon for such issues.
 
sar said:
Hi Lexor,
Can you PM your ticket id and your account details so I can double check this. We always try to reply as soon as possible. It is not possible that our staff wouldnt had replied to your many emails. I will get back to you asap if you can send me details please. We did have few issues in last 2-3 weeks in sending mails to ananzi clients. We were then replying to those clients with an alternate smtp and probably you got that reply only.
You can always check the status of issues here: http://support.host4group.net

If you can send me details then I can make sure your account is sorted asap.
Once again apologies for the inconvenience. We are implementing SMS confirmations as well soon for such issues.
Click to expand...

SAR - your settings does not allow me to PM you.

I have received confirmation that I will be disconnected at end of month.
Thanks
 
Hi Lexor,
I have re-enabled it, you try again please. I know there is something fishy with my profile as I did struggle before with PM as well.
If you cannot PM then please give me a ticket id here if possible because I would really like to check what was the cause of this communication gap. Its quite dis-concerning to us if your queries were only replied after many attempts.
 
Hi Lexor
I so wish I'd googled Paradigm before I paid them for a domain name registration last week Monday, because I have had 2 weeks from hell with them. After not even initiating my domain name registration for 3 days, I asked them to cancel it and I'd take my business elsewhere - they got very speedy and promptly registered it! I then asked them to allow me to transfer the hosting of the site to a new hosting service and they have now blocked this attempt twice on 7 & 9 November!!
Their dis-service is hell on earth - tons of computer generated e-mails, then mails from different people who respond to one e-mail, but didn't get any of the others ... and now silence, no response at all since my request on 1 November.
How do I say give me my domain name back any clearer than I have?
My advice to anyone who will listen DON'T USE PARADIGM SOLUTIONS.
 
I have to agree with all of you guys complaining here. I got irritated with them invoicing me R15 per month for some website hosting back in 2006. So I requested to pay upfront for a year, which they agreed to and I quickly actioned. After a year I find out that they have increased the monthly premium and as a result my prepaid amount didn't cover the year as was agreed. So I asked to cancel the account. That was September 2007.

It is now September 2008 and they still haven't resolved my account issue. On principle I refuse to pay extra when their accounts system is not able to keep us with their agreements.

Unfortunately they take roughly a week per email response and each response disregards the previous comments as it seems a different person deals with each reply to a ticket.

I will never ever do business with the Host4 Group or Paradigm Solutions ever again.
 
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