"Impossible"

[Hobbit]

I have been complaining and lodging queries with 155 for more than a month now about the excessively slow EDGE speed that I get between 17:00 and midnight... it drops below 40Kbps on many occasions and connections time out. I finally got a reply to the effect that the drop in speed was normal and that it was "impossible" to increase throughput from the tower to which I connect.

My experience is that it is also "impossible" to have a bolt-on data bundle upgraded during the month or at month end. I will again be involved in numerous calls to 155 to get my account adjusted at month end. It is "impossible" to get the correct data usage from Vodacom4me. I have found it "impossible" to convince 155 that my sim is in my data modem and that they should communicate with me via e-mail. It is "impossible" to get a coverage map that is not wildly optimistic and bound to result in dissatisfaction. Is it "impossible" to get an advert from Vadacom that reflects the true state of their data service?

I am both sad and frustrated, the service in theory is good and the price fair by international standards. There are undoubtably people like Vodacom3g who are trying hard to make it work but my experience is that the service delivery is sadly lacking.

Yes, this is a rant but I see no reason to quietly accept a service that falls well short of the glossy promotion.

Is it "impossible" that we will see a shamefaced weasel on TV apologising to all the data users for the many service delivery failures?

 

[AirWolf]

Hi

PM V3G with your details and I'm sure he can look into the speed issue for you or perhaps give more detailed feedback.

 

[vodacom3g]

Hi

PM V3G with your details and I'm sure he can look into the speed issue for you or perhaps give more detailed feedback.

Been there, done that. We actually redirected some traffic in Hobbit's area to give him better throughput and have orders in on our friendly Telco for extra capacity. As soon as the capacity is available, the throughput will obviously increase.

Hobbit has been updated with this, so I'm surprised he's talking to 155 about this. See http://mybroadband.co.za/vb/showpost.php?p=1024398&postcount=334

 

[Hobbit]

I had reported the problem to 155 before approaching Vodacom3g ... and having received his response was a little surprised to have been told by 155 that improving the situation was "impossible". I have to wonder what the other poor souls do who do not have access to Vodacom3g through this forum.

There is seldom feedback after the initial contact and one is left hoping that wheels are indeed turning... and never a hint of apology for the deficiencies in the service.

I reiterate that I am grateful for the efforts of Vodacom3g on my behalf... but I doubt that he can become a one man 155 helpdesk

 

[vodacom3g]

I had reported the problem to 155 before approaching Vodacom3g ... and having received his response was a little surprised to have been told by 155 that improving the situation was "impossible". I have to wonder what the other poor souls do who do not have access to Vodacom3g through this forum.

There is seldom feedback after the initial contact and one is left hoping that wheels are indeed turning... and never a hint of apology for the deficiencies in the service.

I reiterate that I am grateful for the efforts of Vodacom3g on my behalf... but I doubt that he can become a one man 155 helpdesk

OK, got it.....

Guess 155's reckons it's 'impossible' to get a decent answer when capacity will be upgraded! They're not exactly wrong....

The amount of requests coming via the forum is making it a bit of a 155-alternative. I'm thinking on how to handle it. Easiest would be just to give it over to 155, but I'm not that keen.....

 

[Hobbit]

Well, this afternoon I received a call from someone at customercare making all the right noises about resolving my bolt-on data bundle and account problems.... methinks that Vodacom3g waved his magic wand...