Inaccurate data capping

I called them last night and they had to reset the connection and now mine is fine.
Call support and tell them the problem. If they suggest reprovisioning the sim say no, they need to reset the connection.
I had to call support twice last night. The first time they reprovisioned my sim and it didn't work. Then they reset my connection and now all has been fine since then.
 
Count me in. Just started now but here's the kick: only on one of my two SIMs. And that one was busy torrenting at the time.
 
Had that happen to me more than once. I sent a support ticket and the sorted it out quite quickly though.
 
Currently happening to me. Twice in one weekend. This is out of order! Where is the forum afrihost boy?


Sent from my iPhone using MyBroadband Tapatalk mobile app
 
I've seen this as well. Not a big difference, but worrying that an unused account showed used data.
 
I hope we will be able to access clientzone when cap is finished instead of just 'profile invalid'

It sucks having to top up when you can't access clientzone and have to insert a new sim.
 
Happened to me as well this weekend. Did battery pull on my Mifi device connected again and it was fixed.
 
Had the same problem most of Sunday (18 May).
Tried resetting the modem (afrihost mifi), but didn't help.
However, the problem resolved it self around 6pm.
 
Same just happened to me had to send a ticket
 
I logged my support ticket this morning. I still have 8GB left over on my account, but getting the capped message... Highly annoying if you want to work from home!
 
The lack of any kind of response from Afrihost in this thread about this issue is surprising.
 
The main AH feedback thread. See below:

AfriMan said:
Just a general note that we are experiencing problems with people being redirected to the Capped page when they have data.

We're doing our best to resolve this right now - please be patient. I know this has been happening on and off over the weekend :(
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