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Really? Most you say.
Which only makes me wonder whether their management have any sense. They have dropped a product being sold by other major retailers, so all sales of that product and its software go elsewhere.
Even when the games hit r1000 each?
Pity M$oft didnt do the same with mine. New unit (manufactured in Sept) but no HDMI.
Isn't it a part of the new Consumer Protection Bill that someone has a right to return defective goods? ....or hasn't that bill been passed yet?RandomGRK has a point.
No-one should be satisfied having to deal with a defective unit. Xbox or PS.
Isn't it a part of the new Consumer Protection Bill that someone has a right to return defective goods? ....or hasn't that bill been passed yet?
Either way, I think that if a retailer is prepared to sell a product, knowing very well its defect/failure rate, they should be obliged to take responsibility for the units that come back (at the very least on items sold up to 7 days prior). If not, they should pull a 'Toys R Us' and, quite simply, not sell it.
FFS, its a brand new unit. They should swap it out. Sympathies RandomGRK
Edit: Consumer Protection Bill [B19D-2008] (http://www.pmg.org.za/taxonomy/term/269)
* Bill 19 - Consumer Protection Bill
Bill Version:
B19D-2008
Effective Date:
19 September 2008
Consumer’s right to return goods
20. (1) This section is in addition to and not in substitution for—
(a) the right to return unsafe or defective goods, contemplated in section 56; or
(b) any other right in law between a supplier and consumer to return goods and
receive a refund.
Implied warranty of quality
56. (1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an implied provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods.
Overseas, yes. Here people are typically getting new ones.
Do Walmart and Best Buy do it? What about Tesco?
Other than the unusually high failure rate, about a third of the original design, the service is actually very good.
Every product has some failures. We've bought two of the same product from the same shop at the same time - one gave endless problems, the other worked perfectly for years.
Hardly. No product is perfect so there will always be failures, its a simple reality. I simply want reassurance that IF something went wrong its not a hoop jumping exercise to get it sorted out.
