Incredible's Connection Packages feedback..

smc said:
My 2MB account has also pretty much died over the last few days - I'm on 4 stars, as the speedtest result is 300k, with practical download speeds of maybe 20k. I've filed a support ticket, but no response. Phoning just get "I'll have to check" and "My manager's line is busy"

It's a pity - when they started, the uncapped package was ok - not amazing, but ok. But now it looks like the promotional period is over. Big Time.
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^^ This. Same here. Meh.
 
This morning I can't even stream music from iTunes.

Anyone else with a useless connection?

EDIT: I wanted to post a Speedtest but the test couldn't finish.
But this morning at 06h40 I got 1,77mbs
 
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Luckily you can jump ship if you cancel before the 26th of the month. I cannot complain about this account whatsoever. It runs all but full speed after hours, did 15GB's worth of streaming (Netflix, YouTube & Torrent Streaming/AceStreaming) over the weekend without hassle (R260 4meg uncapped).
 
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lcbxx said:
Luckily you can jump ship if you cancel before the 26th of the month. I cannot complain about this account whatsoever. It runs all but full speed after hours, did 15GB's worth of streaming (Netflix, YouTube & Torrent Streaming/AceStreaming) over the weekend without hassle.
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Yes I know that. My observation is about day-time usage.
 
Pakka said:
Yes I know that. My observation is about day-time usage.
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Uhg I don't even bother with that account before 17:00 in the week. If I HAVE to use the Internet then, I switch to my free FNB account (2GB) or grab a trial account somewhere. As long as this IC account works after hours and weekends, they can have my money.
 
Pakka said:
This morning I can't even stream music from iTunes.

Anyone else with a useless connection?

EDIT: I wanted to post a Speedtest but the test couldn't finish.
But this morning at 06h40 I got 1,77mbs
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Sounds like you're on 1 star, best to get a capped account for daytime use then. 20GB for R49 is a good deal, just might not get through it before the end of the month :(

EDIT: You can check in the clientzone.
 
Thanks. Actually on 2 stars. Already done 104gb , so can't complain about a R99 account.

I schedule my downloads between 11h-06h but watching Netflix & Youtube still brings me down to 2 stars.

I'm not home during the day usually. This week is the first time. After 5pm the speeds pick up again
 
Pakka said:
Thanks. Actually on 2 stars. Already done 104gb , so can't complain about a R99 account.

I schedule my downloads between 11h-06h but watching Netflix & Youtube still brings me down to 2 stars.

I'm not home during the day usually. This week is the first time. After 5pm the speeds pick up again
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Ye, 2 can also be bad, one should really aim for 3 and above, but even then, shaping can be felt during the day, just a lot less than 1 or 2 stars :(

Best to get the 20GB deal, that's what I've done to get me through times I'm at home and need my internet :D It's only R49.

Also remember that if the network isn't busy during the day, then even on 1 or 2 stars, things will feel normal, it's just for those random times do I keep this other capped account around.
 
lcbxx said:
I haven't been in 2+ stars since...the first week I re-subscribed?
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I'm not denying it's not hard with these cheap accounts. Best to stop using it during 6:00-23:00 hours and stick with the capped account will help them recover quickly, but that sounds like a lot of PT for saved stars that you you won't probably need. It takes a few days up to a week sometimes, all depends on the network and your prior usage. Just use the capped account during the day if you need to, much simpler to me :)
 
smc said:
My 2MB account has also pretty much died over the last few days - I'm on 4 stars, as the speedtest result is 300k, with practical download speeds of maybe 20k. I've filed a support ticket, but no response. Phoning just get "I'll have to check" and "My manager's line is busy"

It's a pity - when they started, the uncapped package was ok - not amazing, but ok. But now it looks like the promotional period is over. Big Time.
Click to expand...

Quick update - There's been no real response to the support ticket other than "call Telkom to reset the port". As if that will help.

But some playing around at various times shows that this is just very aggressive throttling. Basically, for my account anyway, above 10G, and it's unusable in daylight (despite still being at 4 stars), but still ok after hours. Above about 30G, it's unusable at any time. However, if that's the case, then a capped account account is better value, so I've cancelled.
 
smc said:
Quick update - There's been no real response to the support ticket other than "call Telkom to reset the port". As if that will help.

But some playing around at various times shows that this is just very aggressive throttling. Basically, for my account anyway, above 10G, and it's unusable in daylight (despite still being at 4 stars), but still ok after hours. Above about 30G, it's unusable at any time. However, if that's the case, then a capped account account is better value, so I've cancelled.
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Good to know, thanks :)
 
smc said:
Quick update - There's been no real response to the support ticket other than "call Telkom to reset the port". As if that will help.

But some playing around at various times shows that this is just very aggressive throttling. Basically, for my account anyway, above 10G, and it's unusable in daylight (despite still being at 4 stars), but still ok after hours. Above about 30G, it's unusable at any time. However, if that's the case, then a capped account account is better value, so I've cancelled.
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I got exactly the same response. It really sucks that the account went so downhill. It was awesome in the first 3 months. But now with even a little bit of use, it is throttled to death. I was able to stream netflix at their lowest 720p on my 2mb line, in the late afternoon on 3 stars. Now I can't even to that after 12 on 3 stars or 5 stars. On 5 stars in the late afternoon I'm throttled to 50% line speed. I am currently on 3 stars, after a while of it going excellent. After 12 I don't get full line speed either anymore. I sometimes peak 180KB/s but usually it goes at about 150KB/s with a lot of fluctations. Where it used to peak my line the whole time no matter what star rating I was on.

These accounts were awesome while they lasted. I hope someone from connection reads this and look into this. Because now they seem to just be overselling this special.

I see people are also complaining on the PLUGG thread, so it must be something up with IS. They must be overcapacity. :D Reminds me of Afrihost.
 
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Centaur said:
I got exactly the same response. It really sucks that the account went so downhill. It was awesome in the first 3 months. But now with even a little bit of use, it is throttled to death. I was able to stream netflix at their lowest 720p on my 2mb line, in the late afternoon on 3 stars. Now I can't even to that after 12 on 3 stars or 5 stars. On 5 stars in the late afternoon I'm throttled to 50% line speed. I am currently on 3 stars, after a while of it going excellent. After 12 I don't get full line speed either anymore. I sometimes peak 180KB/s but usually it goes at about 150KB/s with a lot of fluctations. Where it used to peak my line the whole time no matter what star rating I was on.

These accounts were awesome while they lasted. I hope someone from connection reads this and look into this. Because now they seem to just be overselling this special.

I see people are also complaining on the PLUGG thread, so it must be something up with IS. They must be overcapacity. :D Reminds me of Afrihost.
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These "home" accounts are just that and aren't really meant to be used during the day.

At least they do work when you get home at 5pm unlike AH.

If you lower your expectations, you might have less frustration, or try out DJ's ISP for more money.
 
The star rating only effects your daytime shaping. It should be running at full speed after 5pm.
 
On 1 star and internet is running at full speed now it's 5pm :)
 
Yip no issues for me aswell and streaming always good during the day and night and on 2 stars.
 
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