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OoMk0o5i3

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Have any of you seen this?
http://mybroadband.co.za/vb/showthread.php?p=2203854#post2203854

especially as all reliable indications are that our service levels, infrastructure and product offering have vastly improved.
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Since signing up in April I haven't had 1 query, but the capped speed have decreased from 64kbps to ~46kbps. How in the world can you describe this as an service improvement? There is nothing wrong with my signal as I haven't touched my modem and I am less than 1km away from my tower.

Isn't data throughput directly related to service and/or infrastructure?
 
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It's strange that iburst post announcements but don't seem to bother to respond to people on the forums like vodacom.
 
I am also having speed problems with Iburst when I am capped, I get speeds of 25kbps and sometimes slower and sometimes it does not help to disconnect and reconnect. There is nothing wrong with my pc or modem or software.

I am going to cancel Iburst and sign up with Neotel uncapped if possible
 
I find it odd that it sounds like a giant advert when you read his post
 
I don't use iBurst so can't comment on their service but it is interesting to read the number of complaints that have been posted about their services (or lack of) in various threads. Then on the other hand - you have the iBurst representative that joined in Jan 2005 and only have 38 posts. Compared to some of the other representatives he's is in another league.
 
Either iBurst has attracted a huge number of "complainers" to their service or the service does not deliver to the expectations that are created in the media...
 
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RPM - I suggest you remove the "iBurst company announcements" link until such time that iBurst decides to deliver some support to My ADSL users without implying that they are posting negative comments without reason...
 
SG - I suggest you send your "free support service" (as punted in the media) offered by DAN to each of the "negative posters" on My ADSL. And collecting the account details of those posting about incorrect billings and forwarding it for investigation.

Therefore showing some goodwill; instead of viewing your subscribers as the enemy - surely this will cause the so called "negative postings" to cease should subscribers to the iBurst services no longer be experiencing any connectivity issues or incorrect billings?
 
who.is.michael said:
RPM - I suggest you remove the "iBurst company announcements" link until such time that iBurst decides to deliver some support to My ADSL users without implying that they are posting negative comments without reason...
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I second that, or at least allow us to reply on those statements.
 
Raithlin said:
Ditto. Capped since yesterday, and throughput is 6KB/s - not the usual 8KB/s. Ridiculous. :mad:
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I can't tell if you're being serious in this post...but I'm gonna take it that you are but I think everyone knows that iburst has never given a stable speed, its wireless after all...
 
who.is.michael said:
SG - I suggest you send your "free support service" (as punted in the media) offered by DAN to each of the "negative posters" on My ADSL. And collecting the account details of those posting about incorrect billings and forwarding it for investigation.
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Seems like they are you one step ahead...

I got a pm from SG early this morning and a call from a guy @ iburst named CJ, asking whether it would be possible for them to come and do a site test. There might be an explanation to the capped speeds dropping below par, we'll have to wait and see.
 
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I just reported the original post as spam. I suggest you do the same, for that is all it is.

ibust think they can use their exclusive little sub forum to spam MyADSL.

I know we wanted ibust involved in the MyADSL community, but this is not what we wanted, nor what we need.
 
OoMk0o5i3 said:
Seems like they are you one step ahead...

I got a pm from SG early this morning and a call from a guy @ iburst named CJ, asking whether it would be possible for them to come and do a site test. There might be an explanation to the capped speeds dropping below par, we'll have to wait and see.
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I sincerely hope so, as it would the first steps in the right direction...
 
I also received PM from SG and he has been VERY helpful to say the least.

Guys i'm pretty sure SG has more productive things to do than sit on his a$$ all day and reply to the 20 of us that use this forum. I'm quite happy with the Announcements thread, at least it's better than nothing!

You all know that if you have issues, SG is more than happy/willing to sort them out for you...
 
S1ght said:
I can't tell if you're being serious in this post...but I'm gonna take it that you are but I think everyone knows that iburst has never given a stable speed, its wireless after all...
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I was being serious. I've been with iBurst since beta, and have had stable speeds before. I stay within spitting distance of the closest tower, and get full speeds when uncapped (using a download manager). I was grabbing an ISO via HTTP, and the first 200MB was uncapped - no problem there. Then I hit my cap, and the speed throttled - but not to 8kB/s (64kbps) as per usual (which I have no problem with), but the manager now reported a constant 6kB/s. The difference on a 800MB file is tangible at this point.

Wireless has nothing to do with this - the speed capability is there and has been proven in this case. I've posted before about the uncapped throttling (20kB/s max after initial burst), and this just looks like more of the same.

@SG - I've spoken to two of your call centre agents, and nothing has ever been reported back. Is there something you can do??

[EDIT]It took Shaun all of 8 minutes to PM me. If the rest of iBurst was half as alert, they might stand a chance on this forum.
 
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We hope we have managed to allay readers’ concerns. We would like to conclude by emphasizing that any commercial organisation is a work in progress and we will continue to work harder at getting iBurst to pole position in the excellence stakes.
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I'd like to see this WHEN that multi million rand project is completed... by 2009 as stated in the Newsletter/Newspaper/etc.
 
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