Inter-Network Video Calling

N

Nickste

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Hi there,
Earlier on today, I tried to make a video call from my Dad's Nokia 6680 on MTN, to my Nokia 6680 on Vodacom. It failed and said "Not supported by other cellphone or network." I also tried the same from my cellphone, and got the same results.

I phoned vodacom and some low-level support dude pulled up some help file about inter-network video calls being enabled on the 1st April 2006 (April Fools joke by any chance?).

I was then put through to higher level support, who knew nothing of this agreement, but he said that the problem was not on Vodacom's side (They allowed video calls to anywhere possible, and have tested them to Australia), but rather on MTN's side.

I have not yet been able to test MTN to MTN video calling, but I know that my Vodacom one works fine.

So, in conclusion, could the MTN rep. please provide some insight into this problem :)

Cheers, Nick
(PS, I waited for 15 mins on the MTN helpline today - after which time I hung-up)
 
I will try ask MTN myself... on hold with Customer Care for 7 minutes already
 
Nickste said:
Hi there,
Earlier on today, I tried to make a video call from my Dad's Nokia 6680 on MTN, to my Nokia 6680 on Vodacom. It failed and said "Not supported by other cellphone or network." I also tried the same from my cellphone, and got the same results.

I phoned vodacom and some low-level support dude pulled up some help file about inter-network video calls being enabled on the 1st April 2006 (April Fools joke by any chance?).

I was then put through to higher level support, who knew nothing of this agreement, but he said that the problem was not on Vodacom's side (They allowed video calls to anywhere possible, and have tested them to Australia), but rather on MTN's side.

I have not yet been able to test MTN to MTN video calling, but I know that my Vodacom one works fine.

So, in conclusion, could the MTN rep. please provide some insight into this problem :)

Cheers, Nick
(PS, I waited for 15 mins on the MTN helpline today - after which time I hung-up)
Click to expand...

I spoke to MTN Cutomer Care for you... held on for 17 minutes ^^

Anyways, the standard nonsense, was both phones within 3G Coverage? Are both of the simcards 3G Video Call Provisioned? MTN does support Video Calls between different networks.

I can try and find out more, if 3G is provisioned etc if you'd like. Just PM me the MTN number/Vodacom number, but something tells me you know what you doing and thats why you on MyADSL ;)
 
Last edited:
Inter-network video calling has been working since 25 Dec 2005. Test the Vodacom number by video calling you voicemail to see if it works.

On either handset if you get the note diverts when video calling then video call is activated and the mobile is in 3G coverage and the problem lies with the other mobile/network/number if thereafter you get the unsupported message.

P.S If you activate using *123# it takes a while until the HLR modification occurs but Customer Care see it as having been provisioned with Video Call
 
Aha, worked out problem :)
Hadn't activated video calling on my dad's phone! The small things one overlooks eh!? Thanks MrG and Edinetz :)

Cheers, Nick
 
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