Interesting Business This...

[ponder]

i also prefer that way ...but i noticed when getting quotes on blinds and cupboards and stuff

most want to visit you and speak or speak on the phone

not on email

And I always tell them to reply to the mail, I don't wan't to speak to them on the phone until I've decided to use them or buy from them. And I prefer a 'paper' trail when dealing with companies.

 

[I.am.Sam]

And I always tell them to reply to the mail, I don't wan't to speak to them on the phone until I've decided to use them or buy from them. And I prefer a 'paper' trail when dealing with companies.

but gumtree is not companies ...most of the time its your regular plumber electrician that knows this stuff

 

[medicnick83]

If the guy can't be curteous and friendly over whatever medium of communication the customer chooses then move onto the next person.

Rude, dismissive people don't get my business.

True, he wasn't interested in replying properly, then what is his work ethic like?

I like the approach you took. Sommer email them all at once so they can see who all you sent the mail to! The onus is on them to get back to you

This makes my life easier, I ask for quotes, I get to see the people, get to see how they present themselves and thus I know the type of work to expect.

no but if you prefer the cheap way out of emailing then i would think you not all that interested

a very interested customer is the one who will phone and ask for service

E-mailing is not considered cheap, it's considered convenient.

I disagree..

I get irritated trying to deal with company that can't converse with me on a medium like email. I don't want to have to phone companies until such time as I'm sure that I will be dealing with them.

I can call, the option is there, but if you have e-mail, especially to do business, then use it properly, thus why I use it, why must I spend money making calls when e-mails are free and they just mean the person will get back to me slower than making a call.

I call the manufacturer, they have service technicians that do call outs.

True, but they also charge a hellva amount.



As for the washing machine, the motor was broken as well as the drainage, one of the guys I e-mailed came through, called me, quoted it, and I said, go for it.
He repaired it and said I can pay when I have a chance (Since I'm not even at home)
Now THAT is service, I will obviously pay as soon as he SMS's me the banking details, but the trust me like that, and leave the ball in my court as to when I pay... that is customer service.
I also asked my mom about him and she said he was such a nice man, he explained step by step what was happening in a way that even SHE understood what was going on.
Hell, she said she probably could've fixed the washing machine herself after he explained things.
Cost to fix everything, R420.

 

[ToxicBunny]

Good that you found someone...

 

[Batista]

True, he wasn't interested in replying properly, then what is his work ethic like?



This makes my life easier, I ask for quotes, I get to see the people, get to see how they present themselves and thus I know the type of work to expect.



E-mailing is not considered cheap, it's considered convenient.



I can call, the option is there, but if you have e-mail, especially to do business, then use it properly, thus why I use it, why must I spend money making calls when e-mails are free and they just mean the person will get back to me slower than making a call.



True, but they also charge a hellva amount.



As for the washing machine, the motor was broken as well as the drainage, one of the guys I e-mailed came through, called me, quoted it, and I said, go for it.
He repaired it and said I can pay when I have a chance (Since I'm not even at home)
Now THAT is service, I will obviously pay as soon as he SMS's me the banking details, but the trust me like that, and leave the ball in my court as to when I pay... that is customer service.
I also asked my mom about him and she said he was such a nice man, he explained step by step what was happening in a way that even SHE understood what was going on.
Hell, she said she probably could've fixed the washing machine herself after he explained things.
Cost to fix everything, R420.

lol @ 420, but i agree with you, Im shy so prefer to email.If no reply then i take my business elsewhere.If these ppl are so desperate for business then answer customers emails ffs.I cnt tell you how many times i find a place that has exactly what i want, but because 'My email is not good enough', they have lost not only a sale, but their reputation with me and everyone that i know.

 

[satanboy]

no but if you prefer the cheap way out of emailing then i would think you not all that interested

a very interested customer is the one who will phone and ask for service

Then I am clearly never an interested customer. I hate phoning people...I correspond via email.

 

[LinuxMan]

this....

If the guy can't be curteous and friendly over whatever medium of communication the customer chooses then move onto the next person.

Rude, dismissive people don't get my business.