Interesting Predicament...

[savage]

Hi all,

So, a rather interesting situation happened to me right now...

Went to supplier A, and bought a VoIP Phone. Phone's specifications, said 802.3af over Ethernet is supported.

Went to supplier B, and bought a 802.3af power injector.

Took supplier B's POE Injector, connected it (correctly) to said VoIP phone, and VoIP Phone immediately burns out.

Took supplier B's POE Injector, TESTED it, and called the supplier (whom confirmed after testing themselves), it is NOT 802.3af, but rather a 47V passive Injector.

Supplier A naturally won't take said VoIP Phone back (which is not even a few hours old) and clearly this is a warranty void situation. Supplier B admits, it sold the incorrect product, and the product is NOT 802.3af (although, now, they are turning back and oohing and aahing)...

The entire thing may be resolved tomorrow (through other avenues), but given a situation like this... Where would you guys say does the consumer turn to?

 

[Marius Flash]

Supplier A - should have sold you a power injector for the VOIP
Supplier B - should refund you in full for their mistake

 

[Sinbad]

Supplier A - should have sold you a power injector for the VOIP
Supplier B - should refund you in full for their mistake

Supplier b should also compensate for damages.

 

[savage]

Thnx guys. Pretty much sums up what I've been thinking too.

802.3af device was bought from a different supplier as supplier A didn't sell single port 802.3af devices - smallest they had was a 8-port switch, whilst I was only after a single port.

Off to Supplier B tomorrow AM to try and solve the issues. They want to (naturally) test the 802.3af device, but from the face of it, it sounds like they are willing to assist. Just not sure how far that assistance will go, time will tell.