I will start off with an apology for being one of "those" guys where your first post is either a problem a complaint, but I decided to post here as a last resort to see if I can either get advice or help to resolve my problem.
To start off with I have a 4meg capped afrihost subscription, my line is also with afrihost (in the end it is still telkom though).
So to the problem. During the second week of September I started having a problem where my ADSL connection would just fall away, after which my ADSL router would struggle for a couple of minutes to regain sync. Just in the general scheme of things it takes a lot longer than normal to regain a connection.
So I gave it a week to see if whatever is wrong gets resolved (Having found with internet problems in the past that with "the 7 stages of internet withdrawal" that it is better for my blood pressure to skip straight to the stage of acceptance).
A week later and no change so I logged a ticket with afrihost, they proceeded to reset the DSLAMs and recreate the port, the normal first response to internet problems. This made no difference, and I informed them of this. I was informed that this was then a line issue and a ticket will be logged with telkom. After the ticket was logged the line stabilized to its normal self for two day, I got a call for telkom asking me it line was working better now. I informed them that I haven't had any issues so far. The dumb sap that I was, I assumed that they had actually done something. Lo and behold, the same day I got the call from telkom the line is disconnecting as it was before. So I contact afrihost again, and they logged another ticket. Got a call from telkom again, this time I was smart enough to know that "Is you line working now?" Is not a question that follows actual work having been done, but more a vain hope that the problem (or client) might have disappeared. So this time I knew enough to say no, my issue has not been resolved. I was told that I would be contacted by an technician. And this is the last I heard from telkom.
Follow this it was just a case of me mailing afrihost and them logging a ticket with telkom or not it is hard say whether afrihost actually logged the tickets or whether telkom was just ignoring me. After a lot of this with no results I logged a ticket with telkom directly, the next day I got sms from telkom saying that my line has been found to be free of defects, and I should a reply so-and-so if I am still having issues, so i did. The next day I got a message saying that I have requested the ticked to be re-logged and to reply so-and-so if I am still having problems.....aaaaand then nothing happened.
All the while I have been attempting to test whether the problem is on my end, to this end I have:
-Tested with 2 extra routers, both showed the same issue.
-I have tested with all the possible combinations with/without filters/splitters I also tested with nothing but the router connected. Also tested with different filters. None of this had any effect.
-I have tested using the other telephone connection in my house as well, was doing the same thing.
-For what it was worth I disable the Wi-Fi in the router, this had no effect.
-I also disconnected all the network cables from the router, this also had no effect.
-I also had a look at the wiring to the telephone plug and all is fine.
-Finally as a last straw I climbed on the roof to have a look at where the wire from the telephone pole connects to the house (now I am well aware that I am not allowed to work on this wiring myself, but if telkom have anything to say about this they should come to me and say it to my face). What i found was that the plastic insulation on both wires was completely perished and the connecting metal and the wiring was badly oxidised, in fact it was so bad that just the movement to inspect the connections the wires broke of. Even though I didn't want to get my hopes up it really seemed like a found my problem, so I redid the connection, and waterproofed and insulated it, aaaaand it did nothing.
With all of this behind me I feel pretty sure that the problem is elsewhere down the line, but telkom just refuse to do anything by ignoring or just saying the line was tested it is fine.
Speaking of testing the line I was lucky enough to be able to call in a favour from a friend that works at telkom to get test result from telkom on my line (he did however say he cannot do more than that as it has to go though the proper channels)
This is what the test results for a week in October looked like:
So am not sure who did the testing on my line when they told me it is free of defects, but it is clear this person is either incompetent or a liar.
And that is the sad state of affairs. It has now been made abundantly clear to me that I am the only person that wants my internet to work properly, and both afrihost and telkom are perfectly happy with the situation as it is, with me paying them every month. Though if I can't find a resolve for this soon I will be putting an end to this free money giveaway.
I am hoping someone here has some help or insight to share.
To start off with I have a 4meg capped afrihost subscription, my line is also with afrihost (in the end it is still telkom though).
So to the problem. During the second week of September I started having a problem where my ADSL connection would just fall away, after which my ADSL router would struggle for a couple of minutes to regain sync. Just in the general scheme of things it takes a lot longer than normal to regain a connection.
So I gave it a week to see if whatever is wrong gets resolved (Having found with internet problems in the past that with "the 7 stages of internet withdrawal" that it is better for my blood pressure to skip straight to the stage of acceptance).
A week later and no change so I logged a ticket with afrihost, they proceeded to reset the DSLAMs and recreate the port, the normal first response to internet problems. This made no difference, and I informed them of this. I was informed that this was then a line issue and a ticket will be logged with telkom. After the ticket was logged the line stabilized to its normal self for two day, I got a call for telkom asking me it line was working better now. I informed them that I haven't had any issues so far. The dumb sap that I was, I assumed that they had actually done something. Lo and behold, the same day I got the call from telkom the line is disconnecting as it was before. So I contact afrihost again, and they logged another ticket. Got a call from telkom again, this time I was smart enough to know that "Is you line working now?" Is not a question that follows actual work having been done, but more a vain hope that the problem (or client) might have disappeared. So this time I knew enough to say no, my issue has not been resolved. I was told that I would be contacted by an technician. And this is the last I heard from telkom.
Follow this it was just a case of me mailing afrihost and them logging a ticket with telkom or not it is hard say whether afrihost actually logged the tickets or whether telkom was just ignoring me. After a lot of this with no results I logged a ticket with telkom directly, the next day I got sms from telkom saying that my line has been found to be free of defects, and I should a reply so-and-so if I am still having issues, so i did. The next day I got a message saying that I have requested the ticked to be re-logged and to reply so-and-so if I am still having problems.....aaaaand then nothing happened.
All the while I have been attempting to test whether the problem is on my end, to this end I have:
-Tested with 2 extra routers, both showed the same issue.
-I have tested with all the possible combinations with/without filters/splitters I also tested with nothing but the router connected. Also tested with different filters. None of this had any effect.
-I have tested using the other telephone connection in my house as well, was doing the same thing.
-For what it was worth I disable the Wi-Fi in the router, this had no effect.
-I also disconnected all the network cables from the router, this also had no effect.
-I also had a look at the wiring to the telephone plug and all is fine.
-Finally as a last straw I climbed on the roof to have a look at where the wire from the telephone pole connects to the house (now I am well aware that I am not allowed to work on this wiring myself, but if telkom have anything to say about this they should come to me and say it to my face). What i found was that the plastic insulation on both wires was completely perished and the connecting metal and the wiring was badly oxidised, in fact it was so bad that just the movement to inspect the connections the wires broke of. Even though I didn't want to get my hopes up it really seemed like a found my problem, so I redid the connection, and waterproofed and insulated it, aaaaand it did nothing.
With all of this behind me I feel pretty sure that the problem is elsewhere down the line, but telkom just refuse to do anything by ignoring or just saying the line was tested it is fine.
Speaking of testing the line I was lucky enough to be able to call in a favour from a friend that works at telkom to get test result from telkom on my line (he did however say he cannot do more than that as it has to go though the proper channels)
This is what the test results for a week in October looked like:
So am not sure who did the testing on my line when they told me it is free of defects, but it is clear this person is either incompetent or a liar.
And that is the sad state of affairs. It has now been made abundantly clear to me that I am the only person that wants my internet to work properly, and both afrihost and telkom are perfectly happy with the situation as it is, with me paying them every month. Though if I can't find a resolve for this soon I will be putting an end to this free money giveaway.
I am hoping someone here has some help or insight to share.
