Intermittent Connection

S

SND_MND

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Location
Durban
So, I woke up on the morning of 31 March 2018 and my connection keeps dropping lol internet light goes off on my router every 5 mins and boom, there goes Netflix and youtube. Log a call with Afrihost (AH20180331-427841), who then suggest its due to lost carrier errors, I do the necessary hardware checks and NOTHING.

AH log a call with Telkom/Openserve (8BNK310318), and multiple escalation tickets ahead and we are here still, with a 5 min connection.

Not sure when this will be fixed, Telkom are silent as usual, dont blame AH that much they have to chase Telkom. At least I can watch those youtube ads.

Afriman you around sir?
 
SND_MND said:
So, I woke up on the morning of 31 March 2018 and my connection keeps dropping lol internet light goes off on my router every 5 mins and boom, there goes Netflix and youtube. Log a call with Afrihost (AH20180331-427841), who then suggest its due to lost carrier errors, I do the necessary hardware checks and NOTHING.

AH log a call with Telkom/Openserve (8BNK310318), and multiple escalation tickets ahead and we are here still, with a 5 min connection.

Not sure when this will be fixed, Telkom are silent as usual, dont blame AH that much they have to chase Telkom. At least I can watch those youtube ads.

Afriman you around sir?
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I've just followed-up with Openserve and it looks like they've allocated a technician to your fault. They haven't been able to provide us with a timeframe for when the tech will be dispatched, but our Lines Team has submitted an escalation for an update.
 
AfriGenie said:
I've just followed-up with Openserve and it looks like they've allocated a technician to your fault. They haven't been able to provide us with a timeframe for when the tech will be dispatched, but our Lines Team has submitted an escalation for an update.
Click to expand...

Thank you for the swift reply!
 
AfriGenie said:
I've just followed-up with Openserve and it looks like they've allocated a technician to your fault. They haven't been able to provide us with a timeframe for when the tech will be dispatched, but our Lines Team has submitted an escalation for an update.
Click to expand...

Yesterday I managed to connect the router directly to the wall socket without the POTS filter, and the same thing, the connection dropped every 2 mins, not even 5 mins.

I even changed the RJ11 cable to the router, same thing.

I was chatting to an Afrihost guy on twitter and even he agreed that theres definitely nothing from my end, its either the line or exchange.

So, regarding the above please escalate and chase Openserve to dispatch a technician.

Because the only time anything gets resolved is when a technician is dispatched to do tests on either my line at my house or the local Exchange.
 
SND_MND said:
Yesterday I managed to connect the router directly to the wall socket without the POTS filter, and the same thing, the connection dropped every 2 mins, not even 5 mins.

I even changed the RJ11 cable to the router, same thing.

I was chatting to an Afrihost guy on twitter and even he agreed that theres definitely nothing from my end, its either the line or exchange.

So, regarding the above please escalate and chase Openserve to dispatch a technician.

Because the only time anything gets resolved is when a technician is dispatched to do tests on either my line at my house or the local Exchange.
Click to expand...

It's best to choose one platform to chat, cos it creates confusion between the departments and we're not sure who is assisting you with what.

Can you drop AfriGenie a PM if you want him to process the escalation, and I'll ask him to take it up ASAP. Then just leave it with us here, no need to go to Twitter as well :)
 
AfriMan said:
It's best to choose one platform to chat, cos it creates confusion between the departments and we're not sure who is assisting you with what.

Can you drop AfriGenie a PM if you want him to process the escalation, and I'll ask him to take it up ASAP. Then just leave it with us here, no need to go to Twitter as well :)
Click to expand...

Will do, I just PMs him. Thank you
 
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