International connectivity problems for SA Internet users

[Tornalca]

By the way Internet Solutions is a scaly ISP. We have had to check with them twice now why our internet connection speed has gone down. Each time they told us its because we are on Satellite and not Fibre. Although we are paying for Fibre and they just keep on changing this to Satellite themselves. We have had huge account battles on getting refunded for there stuff ups. Well done IS...you make my day every day. (I)nferior (S)atellite

 

[gboy]

By the way Internet Solutions is a scaly ISP. We have had to check with them twice now why our internet connection speed has gone down. Each time they told us its because we are on Satellite and not Fibre. Although we are paying for Fibre and they just keep on changing this to Satellite themselves. We have had huge account battles on getting refunded for there stuff ups. Well done IS...you make my day every day. (I)nferior (S)atellite

Noted, I must check up with them, i swear we are also via sat as i often have problems with them.

I also get the "fix @#$@@ internet" most mornings, witch i just forward to the GSC

 

[Diesal]

Very slow download speed, might as well have dial up.

Downloading at 4 kbps out of 3072 kbps

SAIX (aka Telkom) bandwidth

 

[grok]

I've said it before - where's the so-called redundancy that's quoted in any Telkom answer to why we're not seeing lower prices because of Seacom?

 

[len13]

I dont experience any problems browsing the web. The only problems that i currently experience is that i am not able to download from rapidshare. Anyone experiecing the same problems?

 

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12:37 Update - Estimated time to repair
Dark Fiber Africa have advised that due to the extensive nature of the repair work required, the estimated time to repair is approximately 45 minutes.

Previous message:
There is currently a fibre break between Mtunzini and Umhlanga on the SEACOM Backhaul from the Landing Station.
This is causing a complete outage of all international traffic. The fault has been reported to Dark Fiber Africa and fibre technicians are attending to the fault.

This was not a fault on SEACOM, and didn't affect any of SEACOM's commercial customers - all traffic has been fine. The only thing that this could have been was a failure of the DFA fibre used by TENET to connect to SEACOM. This is a single, long, non-redundant route, and puts all the TENET users of SEACOM capacity at high risk of failure (as per post), compared to commercial ISPs, who provide alternative routes as a matter of course. TENET really needs to do something about this weak link, since this cuts off their complete 10G circuit from all the universities. Surely they should have a backup.

 

[darryn]

MY wow has also gone tits up 5300ms little while ago