Internet Keeps Disconnecting

[InheritedChaos]

Hi Guys,

I am having an issue at work with our internet connection and our "IT Guy" could not be phased to help me sort it out.

I am running solely on a LAN connection. Windows 10 Laptop.

My problem is I can receive emails and browse the internet all day but the problem comes in when I want to stream music (which they allow us to do no problem), when I stream music or even put a YouTube video on for music after roughly 7 minutes (yes I timed it) I get a yellow triangle over my connection symbol.

I then click troubleshoot, it does its thing then shows the following

After the troubleshooter has run even though it shows "not fixed", My connection is restored

I have tried a few things like in command prompt, cannot remember all off hand, but I think the one was dns flush,
I have been struggling with this for the last 3 months.

Every now and then I have tried to google the error and tried what I found but no success.

It is only happening to my laptop as others in the in the office watch YouTube and Stream music all day with no hiccups, and the other thing is this does not happen on my home wifi.

I would genuinely be grateful for as assistance in this as it is quite annoying

 

[agentrfr]

Open command prompt and ping chess.com without termination and see if you get disconnected during streaming.

It could be router or firewall rules kicking you off because non http ports are low priority

 

[skeptic_SA]

View attachment 434464

 

[InheritedChaos]

Open command prompt and ping chess.com without termination and see if you get disconnected during streaming.

It could be router or firewall rules kicking you off because non http ports are low priority

When I ping Chess.com while streaming I get the following

 

[InheritedChaos]

View attachment 434464

Many times rebooted the laptop, IT has rebooted the router a few times, that's about all he wanted to do to help

 

[Zyraz]

When I ping Chess.com while streaming I get the following

Try "ping chess.com -t" for continues pings

 

[InheritedChaos]

Try "ping chess.com -t" for continues pings

Of course, sorry overlooked the without termination part

 

[InheritedChaos]

Redid it now properly,

Runs still around 7 minutes then get this on command prompt

 

[itareanlnotani]

tracert google.com
Look at the first number listed, that will be your router.


Do the ping again, and ping your router instead, see if thats dropping connection, or you're dropping connection to the router.


eg if it says 192.168.0.1

ping 192.168.0.1 -t

then retest.

 

[InheritedChaos]

This is from pinging our office router, 10.0.0.1
Same time frame.

 

[SuperGee]

Does the office have WiFi access? Maybe your network adapter is at fault here. Can you test with WiFi?

 

[InheritedChaos]

This is the first few seconds of the test off the LAN and on the WiFi

still running 3 minutes in but keeps on "Request Timed Out"

 

[Crocobeq]

Try putting yourself on a static IP address and testing.
If you have permission of course

 

[itareanlnotani]

ok, so your connection is dropping to the router.

Is it only your computer, or do other computers also drop off at the same time?

If its all computers, then router is having some issues.
There are a few reasons that could happen - eg arp floods and other fun things (viruses can do that).
I've seen routers drop out due to excessive load from issues like that.

Have you tried the obvious solution of trying another cable? or another location in the office?
If not possible, plug into the router using a spare cable directly, and see if it still happens?

If it happens in other locations with different cables, we can eliminate that as an issue.

In my personal experience network adaptors generally don't go flaky. I've never seen one act up in over 20 years. Lightning damage killing them occasionally, yes, but no flakiness.

Is your computer ip 10.0.0.78?

You described it only happening with sustained traffic (i.e. music or youtube).
What router do you have? Is it up to date firmware wise?

 

[agentrfr]

Take those screenshots to your IT guy, it is proof something iffy between you and the router and is probably the source of your issues

 

[agentrfr]

100ms to a local address over wifi also sets off alarm bells in my head. Ya network it probably porked, mate

 

[sajunky]

Cable fault or Windows 10 driver/protocol stack crashing. I bet on a later, as it only happens on a load volume(?) or load type(?). Do it also happen happen when you transfer large folders over the LAN?

After seeing post from agentrfr it also comes to the question: What is your DPC latency?

 

[InheritedChaos]

Try putting yourself on a static IP address and testing.
If you have permission of course

Same thing happens when on static IP

 

[InheritedChaos]

ok, so your connection is dropping to the router.

Is it only your computer, or do other computers also drop off at the same time?

If its all computers, then router is having some issues.
There are a few reasons that could happen - eg arp floods and other fun things (viruses can do that).
I've seen routers drop out due to excessive load from issues like that.

Have you tried the obvious solution of trying another cable? or another location in the office?
If not possible, plug into the router using a spare cable directly, and see if it still happens?

If it happens in other locations with different cables, we can eliminate that as an issue.

In my personal experience network adaptors generally don't go flaky. I've never seen one act up in over 20 years. Lightning damage killing them occasionally, yes, but no flakiness.

Is your computer ip 10.0.0.78?

You described it only happening with sustained traffic (i.e. music or youtube).
What router do you have? Is it up to date firmware wise?

It seems I am the only one that is dropping connection but then again I am the only one using a wired connection too,
When on WiFi I did not disconnect for the rest of the day even while streaming.

I have tried a different LAN cable and plugged in to different locations, I even had the LAN cable moved for the port it was plugged in with no difference.

I will double check when at the office again but I do believe my IP was 10.0.0.78

I will have to confirm what router is used and if the firmware is up to date

 

[InheritedChaos]

Take those screenshots to your IT guy, it is proof something iffy between you and the router and is probably the source of your issues

He said I must just not stream if I do not want to drop connection then... Very Helpful he is