iPhone iTunes Backup Password.

[sach70]

I hope someone can help.
My wife recently had issues with her iPhone 6S (iOS 11.4.1) and took it to be checked. Before she took it she made a backup of her phone using iTunes on her PC. Windows 10.
They could not sort the problem out and she had to get a new phone.
She is now trying to set her new iPhone 6S up with the backup copy but she is being asked a password in order to install it. She is adamant that she never provided a password as she does not encrypt her backups. She is anyway someone that uses about three different passwords for everything and would have VERY likely used one of these if she did use a password.
We have been trawling all possible forums and found many 'solutions'. Using 1234, 0000, plugging it in and out etc etc.. nothing is working.
Anyone that had the same problem recently and managed to resolve it?
Apple support basically told her that she must have used a password and it is her problem now..
We are even considering finding software to crack the password. It is that urgent and important. So, open for suggestions.

 

[Priapus]

Apple are right, your wife must have used a password. There is zero chance you'll crack it. The only solution is to enter the correct password. Did she not use iCloud? Could restore stuff from there if thats the case?

 

[sach70]

Tander,
She is quite convinced she did not. And like I said, she uses a very limited number of passwords and she has tried all possible combinations of her passwords. They are fairly short ones as it is.
And yip, she has a iCloud backup but it is not very recent. She has used that for now but she has a lot of photos and documents in her iTunes backup that she needs to recover.
Thanks for replying though.

 

[Priapus]

Okay, well, regardless - she might as well forget about getting into that backup if there is no password.

As for iCloud - it backs up photos automatically ti icloud.com if the device is signed into iPhone and had it turned on.

 

[sach70]

She got some photos back from iCloud but as she has been travelling, she switched the auto backup off to save data and did not switch it back on when she got back.

Anyway, we will see what we can do..

 

[Lord Flacko]

Did she try her Apple ID password or perhaps the password she uses to login to that Windows PC ?

 

[sach70]

Did she try her Apple ID password or perhaps the password she uses to login to that Windows PC ?

Yes she tried that and about 70 others. No kidding, she wrote them down..
Got a list of passwords from a user on the Apple forum and she is going through them as well to see if she is lucky.

Good lesson learned.. back up to both your PC and the cloud..

 

[bwana]

Yes she tried that and about 70 others. No kidding, she wrote them down..
Got a list of passwords from a user on the Apple forum and she is going through them as well to see if she is lucky.

Good lesson learned.. back up to both your PC and the cloud..

I couldn't remember my backup password the other day when I was restoring to a new iPhone. Turns out it was telling me to unlock the phone Felt like such a schmuck.

 

[sand_man]

Yeah, the encrypted itunes backup is locked using the passcode afaik. So the passcode one uses on one's phone (4/6 digit).
[MENTION=16229]sach70[/MENTION] try using the passcode to unlock and install the encrypted backup...(if you haven't already)

 

[sach70]

I couldn't remember my backup password the other day when I was restoring to a new iPhone. Turns out it was telling me to unlock the phone Felt like such a schmuck.

Well Bwana, you are not the only one that that has happened to..

 

[sach70]

Yeah, the encrypted itunes backup is locked using the passcode afaik. So the passcode one uses on one's phone (4/6 digit).
[MENTION=16229]sach70[/MENTION] try using the passcode to unlock and install the encrypted backup...(if you haven't already)

Was the first ones she tried after she read this on another forum. And as you may have guessed sand_man, no such luck...

 

[sand_man]

Was the first ones she tried after she read this on another forum. And as you may have guessed sand_man, no such luck...

Pity!

Not sure what to suggest. I assume the old phone has been wiped?

I guess you going to have to use some 3rd party app to try brute force crack the password. Could take weeks!!

 

[SauRoNZA]

Tander,
She is quite convinced she did not. .[

Said many a user in my career...and they've never once been right.


But anyway where is the old phone? Just back it up again and restore?

 

[sand_man]

But anyway where is the old phone?

Pretty sure its been made redundant.

 

[namzsteve]

OP, do you still have the phone?

Normally iTunes will not encrypt anything unless you tell it to. She probably selected "Encrypt iPhone backup" long ago, set a password and forgot about it. It happens. If you still have the phone, connect it to itunes, uncheck the "Encrypt iphone backup" and you're good to go.