Is 30minute wait for Whatsapp help normal?

[Bewlen]

Is it standard operating procedure for Afrihost to wait 35 minutes (and counting) before responding on Whatsapp - which is the ONLY support channel available?

 

[R4ziel]

If you get help in 35 days you qualify for a medal and a complimentary cupcake to celebrate your achievement

 

[saor]

...Whatsapp - which is the ONLY support channel available?

What about phone and email?

 

[mandana]

I waited 1 hour and 20 min on what'sapp

As for the phone... I hung up after waiting for 35 mins... Clearly its time to look for a new service provider

 

[Thor]

Switch to a real ISP.

 

[Steamy Tom]

with afrihost when things work it is great, when you need support you gonna generally have a k@k time

 

[RedViking]

Their support is a hit and miss. Although it is nice chatting to Filipinos.

 

[Obliette]

Try several days.

 

[AfriMan]

Is it standard operating procedure for Afrihost to wait 35 minutes (and counting) before responding on Whatsapp - which is the ONLY support channel available?

Hi Bewlen

Our other channels are usually available until at least 5pm on weekdays, and email support is 24 hours. You can also schedule a callback in ClientZOne and specify the time you would like to be called.

With the international issue we're seeing today, we may be seeing high volumes than usual, but generally wait times are much better

 

[tRoN]

Switch to a real ISP.

Which is ?

 

[skylink]

xfinity

 

[Pikwol]

Wow, you were lucky! I waited exactly 3hous yesterday to get a live whatsapp response from Afrihost after the initial thank you for auto-responder junk

 

[AfriFella]

Wow, you were lucky! I waited exactly 3hous yesterday to get a live whatsapp response from Afrihost after the initial thank you for auto-responder junk

Hey Pikwol, a 3hrs turn around time is not great and we are not proud of that. I understand that we have let so many of our faithful clients down due to the backlog which was caused by the cable break issue. I am certain that we can do better because we are committed to putting our clients first. Please drop me a PM if you need anything.