Dear IS Client
We are experiencing the following service event:
AFFECTED SERVICES: International Consumer DSL and Access
LOCATION: Rosebank and London
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency and Packet loss
CAUSE OF EVENT: Cause unknown
TIME: 23-12-10 06h35
OUR REF: 1-905990382
CURRENT STATUS: Investigating
ATTENDING: Upstream Service Provider
ADDITIONAL INFORMATION:
Grade of service impact was changed from Minor to Major as per our senior Netops engineer.
Regards
The IS GSC
TEL: +27 (11) 575 0055
email: [email protected]
We are experiencing the following service event:
AFFECTED SERVICES: International Consumer DSL and Access
LOCATION: Rosebank and London
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency and Packet loss
CAUSE OF EVENT: Cause unknown
TIME: 23-12-10 06h35
OUR REF: 1-905990382
CURRENT STATUS: Investigating
ATTENDING: Upstream Service Provider
ADDITIONAL INFORMATION:
Grade of service impact was changed from Minor to Major as per our senior Netops engineer.
Regards
The IS GSC
TEL: +27 (11) 575 0055
email: [email protected]