Is Afrihost Really This Dense?

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Amos_Keeto

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So, a mate of mine decided to take the internet plunge and phoned up Afrihost to open an account.

Only, the customer support guy on the other end of the line, told my mate to open the account online....

Errrrrrr....what?
 
Lol surely he can access the internet some other way... phones browser for example.
 
Amos_Keeto said:
So, a mate of mine decided to take the internet plunge and phoned up Afrihost to open an account.

Only, the customer support guy on the other end of the line, told my mate to open the account online....

Errrrrrr....what?
Click to expand...
:confused: I guess they are that dof.
 
doobyscoo said:
Lol surely he can access the internet some other way... phones browser for example.
Click to expand...

Not really the point, is it? Besides, unless you have a phone with a decent browser, I wouldn't want to try and open any account with it.

I still remember about 4 / 5 years ago, when I phoned Imaginet, at that stage just to find out a couple of things. Hell, my account was active before the end of the call.

For an ISP to tell you to use the internet to open an account with them is pretty daft.

Speaking of, is there an Afrihost rep on MyBroadband?
 
This sounds like an uneducated call centre staff member. I've signed up ADSL with them over the phone before. After hours... faxed off ID, was connected within half an hour.
 
shogun said:
This sounds like an uneducated call centre staff member...
Click to expand...

That I can believe, and it's probably what happened. However, if you're going to have your contact number in a bigass white font at the top of your page, you should damn well make sure your call centre staff know what's what. :p
 
Amos_Keeto said:
That I can believe, and it's probably what happened. However, if you're going to have your contact number in a bigass white font at the top of your page, you should damn well make sure your call centre staff know what's what. :p
Click to expand...

For sure... which is why I hope they see this thread. I'd recommend you call them back and tell them they have a lazy staff member... and then demand to speak to someone who can set you up over the phone.

Or just sign up with someone else.
 
shogun said:
... call them back and tell them they have a lazy staff member....
Click to expand...

I would love to, but I think my mate was too flabbergasted to get the guy's name.

However, I shall head over to the Afrihost site and direct their attention.
 
Thanks for bringing this to our attention. The Quality Assurance Manager will be dealing with the matter. Please email me on [email protected] with the client's details so that I can phone and assist where possible. I would like to also get the phone number she phoned from so that we can check the records and reprimand the relevant call centre agent.
 
Just to follow up I have phoned the client and have given him my direct line to phone me when his line is up. I told him if he were to register now and if Telkom only installs the line in 2 weeks then he will be paying for a service he has not used. He is happy now. Should anyone feel they are getting poor support from us, please email me on: [email protected]
 
Afrihost-Moshe said:
Just to follow up I have phoned the client and have given him my direct line to phone me when his line is up. I told him if he were to register now and if Telkom only installs the line in 2 weeks then he will be paying for a service he has not used. He is happy now. Should anyone feel they are getting poor support from us, please email me on: [email protected]
Click to expand...

Thank you, Moshe.

My friend actually called me, to tell me how impressed he is now. Afrihost has scored some serious brownie points with him =]

I agree that signing up before you have your ADSL line fully activated is not wise, however, the issue was more related to the call centre experience. The matter has been handled admirably though.
 
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