Hi All,
Logged a support ticket for my Fixed Wireless(LTE) speed issue. Been getting below 5mb speeds in the afternoon/evening.
Received the following response:
Trust you are well and having a blessed day thus far
Our system cancelled the order as we were not able to migrate your line.
If you would like to still move your line to Afrihost, please ensure that it is
cancelled on Telkom's end and moved to the holding pool. Once that
has been done please advice so that we can resubmit the migrate order on our side.
Should you require further assistance, please do not hesitate to let us know.
The consultant could not find my number on their system at all and now I know why.
Their support system really went down the drain.
Logged a support ticket for my Fixed Wireless(LTE) speed issue. Been getting below 5mb speeds in the afternoon/evening.
Received the following response:
Trust you are well and having a blessed day thus far
Our system cancelled the order as we were not able to migrate your line.
If you would like to still move your line to Afrihost, please ensure that it is
cancelled on Telkom's end and moved to the holding pool. Once that
has been done please advice so that we can resubmit the migrate order on our side.
Should you require further assistance, please do not hesitate to let us know.
The consultant could not find my number on their system at all and now I know why.
Their support system really went down the drain.