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IS down for past few days?
- Thread starter Dolby
- Start date
Dolby
Honorary Master
- Joined
- Jan 31, 2005
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- 39,237
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I'm not sure actually ... I'm sales and just getting frustrated with all the finger pointing :/
But we are a in Paulshof with our exchange in Sunninghill - and I have heard the word Bryanston data center flug around .... so very possible.
Makes me wonder why it hasn't been reported anywhere? It's more than problematic for us - it cut off totally at 11am 02 December and is still down. Bleh.
But we are a in Paulshof with our exchange in Sunninghill - and I have heard the word Bryanston data center flug around .... so very possible.
Makes me wonder why it hasn't been reported anywhere? It's more than problematic for us - it cut off totally at 11am 02 December and is still down. Bleh.
Minor ADSL outage today:
2009/12/04 12:43:24 AM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: ADSL AFFECTED POPS: International GRADE OF SERVICE IMPACT: Minor SERVICE IMPACT: Increased latency CAUSE OF EVENT: Cause unknown at present TIME: 4-12-09 00h39 OUR REF: 1-546763022 CURRENT STATUS: Investigating ATTENDING: Vendor engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1342
Minor Degradation
'ADSL'
National
Major outage from Wednesday:
2009/12/03 04:08:18 AM
Dear IS Customer The Critical impact on Local IS Backbone Access,Hosting Backbone,MPLS VPN Backbone Service at our Bryanston PoP has been resolved. Service has been restored. IS engineers restored services across primary paths The initial notification refers: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1336
Service Restored
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 10:22:38 PM
Dear IS Customer Emergency IS Maintenance Notification. AFFECTED SERVICE: International Consumer DSL AFFECTED POPS: National START DATE: Thu 3 Dec 09 00h30 (SAST) END DATE: Thu 3 Dec 09 01h30 (SAST) EXPECTED DURATION: < 20 min IMPACT: Service interruption REASON FOR CHANGE: Resolve identified problem ADDITIONAL INFO: IS engineers attending. Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected] Please note: do not reply to this email, as it is generated by an automated system. Thank you.
-1335
Critical Outage
'ADSL'
National
2009/12/02 09:54:59 PM
Dear IS Customer UPDATE: Traffic rerouted on redundant path. IS engineers continue trouble-shooting, together with vendor engineers, to restore primary path. IMPACT: Not service affecting under current load conditions ATTENDING: IS and vendor engineers STATUS: Trouble-shooting We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1334
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 08:10:38 PM
Dear IS Customer UPDATE: Still routing traffic across a redundant path ,Responses have returned to Normal Levels. IMPACT: Performance has returned to Normal Levels ATTENDING: IS engineers STATUS: Netops engineers still trouble-shooting to restore traffic across the primary paths. We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1333
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 05:22:42 PM
Dear IS Customer UPDATE: We are still routing traffic across a redundant path. IS engineers continue trouble-shooting to restore services across primary paths. IMPACT: Slower responses ATTENDING: IS engineers STATUS: Trouble-shooting We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1332
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
2009/12/02 05:11:05 PM
Dear IS Customer The Critical impact on Access Peering Service to MTN Business nationally (excluding Cape Town) has been resolved. Service has been restored. MTN Business investigating root cause. The initial notification refers: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: IS Access peering service with MTN Business AFFECTED POPS: Nationally - except Cape Town GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: Connectivity issues CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 16h25 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: MTN Business engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1331
Service Restored
'Local IS Backbone Access'
Bryanston
Cape Town
Rosebank
Umhlanga
Port Elizabeth
2009/12/02 04:39:42 PM
Dear IS Customer Emergency IS Maintenance Notification. AFFECTED SERVICE: International Consumer DSL AFFECTED POPS: National START DATE: Wed 2 Dec 09 16h45 (SAST) END DATE: Wed 2 Dec 09 16h55 (SAST) EXPECTED DURATION: < 10 min IMPACT: Degraded performance REASON FOR CHANGE: Resolve identified problem ADDITIONAL INFO: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected] Please note: do not reply to this email, as it is generated by an automated system. Thank you.
-1330
Major Degradation
'ADSL'
National
2009/12/02 04:29:45 PM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: IS Access peering service with MTN Business AFFECTED POPS: Nationally - except Cape Town GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: Connectivity issues CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 16h25 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: MTN Business engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1329
Critical Outage
'Local IS Backbone Access'
Bryanston
Cape Town
Rosebank
Umhlanga
Port Elizabeth
2009/12/02 03:40:43 PM
Dear IS Customer UPDATE: Traffic has been routed on redundant path. IS engineers continue to work on full restoration. IMPACT: Slow responses ATTENDING: IS engineers STATUS: Attending We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1328
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 02:51:42 PM
Dear IS Customer UPDATE: Major impact - partial restoration of all Access ,Hosting ,MPLS services at BRYANSTON PoP. Is engineers continue resolution activities. ATTENDING: IS engineers STATUS: Resolving oustanding issues We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1327
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 02:37:52 PM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1326
Critical Outage
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/04 12:43:24 AM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: ADSL AFFECTED POPS: International GRADE OF SERVICE IMPACT: Minor SERVICE IMPACT: Increased latency CAUSE OF EVENT: Cause unknown at present TIME: 4-12-09 00h39 OUR REF: 1-546763022 CURRENT STATUS: Investigating ATTENDING: Vendor engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1342
Minor Degradation
'ADSL'
National
Major outage from Wednesday:
2009/12/03 04:08:18 AM
Dear IS Customer The Critical impact on Local IS Backbone Access,Hosting Backbone,MPLS VPN Backbone Service at our Bryanston PoP has been resolved. Service has been restored. IS engineers restored services across primary paths The initial notification refers: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1336
Service Restored
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 10:22:38 PM
Dear IS Customer Emergency IS Maintenance Notification. AFFECTED SERVICE: International Consumer DSL AFFECTED POPS: National START DATE: Thu 3 Dec 09 00h30 (SAST) END DATE: Thu 3 Dec 09 01h30 (SAST) EXPECTED DURATION: < 20 min IMPACT: Service interruption REASON FOR CHANGE: Resolve identified problem ADDITIONAL INFO: IS engineers attending. Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected] Please note: do not reply to this email, as it is generated by an automated system. Thank you.
-1335
Critical Outage
'ADSL'
National
2009/12/02 09:54:59 PM
Dear IS Customer UPDATE: Traffic rerouted on redundant path. IS engineers continue trouble-shooting, together with vendor engineers, to restore primary path. IMPACT: Not service affecting under current load conditions ATTENDING: IS and vendor engineers STATUS: Trouble-shooting We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1334
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 08:10:38 PM
Dear IS Customer UPDATE: Still routing traffic across a redundant path ,Responses have returned to Normal Levels. IMPACT: Performance has returned to Normal Levels ATTENDING: IS engineers STATUS: Netops engineers still trouble-shooting to restore traffic across the primary paths. We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1333
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 05:22:42 PM
Dear IS Customer UPDATE: We are still routing traffic across a redundant path. IS engineers continue trouble-shooting to restore services across primary paths. IMPACT: Slower responses ATTENDING: IS engineers STATUS: Trouble-shooting We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1332
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
2009/12/02 05:11:05 PM
Dear IS Customer The Critical impact on Access Peering Service to MTN Business nationally (excluding Cape Town) has been resolved. Service has been restored. MTN Business investigating root cause. The initial notification refers: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: IS Access peering service with MTN Business AFFECTED POPS: Nationally - except Cape Town GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: Connectivity issues CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 16h25 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: MTN Business engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1331
Service Restored
'Local IS Backbone Access'
Bryanston
Cape Town
Rosebank
Umhlanga
Port Elizabeth
2009/12/02 04:39:42 PM
Dear IS Customer Emergency IS Maintenance Notification. AFFECTED SERVICE: International Consumer DSL AFFECTED POPS: National START DATE: Wed 2 Dec 09 16h45 (SAST) END DATE: Wed 2 Dec 09 16h55 (SAST) EXPECTED DURATION: < 10 min IMPACT: Degraded performance REASON FOR CHANGE: Resolve identified problem ADDITIONAL INFO: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected] Please note: do not reply to this email, as it is generated by an automated system. Thank you.
-1330
Major Degradation
'ADSL'
National
2009/12/02 04:29:45 PM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: IS Access peering service with MTN Business AFFECTED POPS: Nationally - except Cape Town GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: Connectivity issues CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 16h25 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: MTN Business engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1329
Critical Outage
'Local IS Backbone Access'
Bryanston
Cape Town
Rosebank
Umhlanga
Port Elizabeth
2009/12/02 03:40:43 PM
Dear IS Customer UPDATE: Traffic has been routed on redundant path. IS engineers continue to work on full restoration. IMPACT: Slow responses ATTENDING: IS engineers STATUS: Attending We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1328
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 02:51:42 PM
Dear IS Customer UPDATE: Major impact - partial restoration of all Access ,Hosting ,MPLS services at BRYANSTON PoP. Is engineers continue resolution activities. ATTENDING: IS engineers STATUS: Resolving oustanding issues We are still experiencing the following service event, as per our initial notification: Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1327
FollowUp
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
2009/12/02 02:37:52 PM
Dear IS Customer We are experiencing the following service event: AFFECTED SERVICES: Access,Hosting Backbone,MPLS VPN Backbone AFFECTED POPS: Bryanston GRADE OF SERVICE IMPACT: Critical SERVICE IMPACT: No connectivity for Access & Hosting, Degraded performance on MPLS CAUSE OF EVENT: Cause unknown at present TIME: 2-12-09 14h35 OUR REF: N/A CURRENT STATUS: Investigating ATTENDING: IS engineers ADDITIONAL INFORMATION: None Regards The IS GSC TEL: 27 (11) 575 0055 email: [email protected]
-1326
Critical Outage
'Local IS Backbone Access','Hosting Backbone','MPLS VPN Backbone'
Bryanston
Is your circuit up? You on ADSL, Diginet or Wireless?
OK, Well then the outage they are experiencing will effect you... Get them to log a call on 011 575 0055.