Is FNB slipping ?

[Dolby]

I've always been a fan of the bank and had pretty must much every product they offered, regardless of whether I needed it. But recently things seem to have taken a turn for the worst :

- They rejected me for a home loan due to affordability and I've needed to go ABSA, who approved me

- They erroneously dropped my eBucks to Level 4 from Level 5 in October and while 80% is sorted, another adjustment needing to be made to correct fully.

- I transferred money to buy BitCoins on the 4 January @ 22.30 and the money only left my account 6 January - full 24 hours later from FNB to FNB. They have no idea why the delay and are investigating. I've now missed what I needed to buy so I need to transfer back and incurred costs for nothing.

Anyone else notice slipping over the past few months?

 

[xrapidx]

Few months? More like 10 years... they were great 10 years ago.

 

[ngwe23]

Few months? More like 10 years... they were great 10 years ago.

Still, better that ABSA and Standard bank

 

[xrapidx]

Still, better that ABSA and Standard bank

No doubt there... best of a bad bunch - but they don't compare to what they used to be, I had a platinum account many moons ago, and the service they offered beat what you get from private banking today at any of the banks.

Just about finished my section 14 transfer from ABSA - then I'll hopefully never have to deal with them again. Even on the section 14 transfer, they claimed they weren't getting the instructions, and I was cc'd on everything sent from Allan Gray to them... miraculously, everyone except ABSA got the communication...two hellopeter complaints and multiple tweets later, looks like its almost done, Allan Gray say they have the money.

 

[Dolby]

No doubt there... best of a bad bunch

That's the thing ... there's no where to go

 

[Gtx Gaming]

Yes OTP codes takes forever end of month

Just with them for the ebucks!

 

[The_Mowgs]

Well I have been trying to open a gold account and a credit card with them since December but cant get a credit card due to "affordability".

I will use an example here;

Basic salary: R10000
Car allowance: R5000
Total of other allowances: R5000

I have been receiving these allowances every single month since I started working, it is on each and every payslip.

FNB says their system shows I wont be able to afford a credit card with any type of limit on as I am not able to pay all of my expenses each month. The system does not take into account my allowances that I receive each month. They only take into account my basic salary, but they also take into account my debit order for my vehicle each month as an expense (without taking into account I receive a vehicle allowance each month) thus putting me in the negative each month.

I have mailed them, complained etc but all they say is that I wont be able to afford it even though I currently have a SB prestige account with credit card.

Im so over trying to take my business to them as it has become more of a hassle and pain in the ass then anything else.

The only reason why I even want a credit card is for eBucks rewards but **** it, dont even know who to escalate it to.

 

[Ecco]

Yes OTP codes takes forever end of month

Just with them for the ebucks!

I am not sure about OTP's but the sms's for debit orders etc used to come through at about 07h30 in the morning, now they come through even as late as 8pm in the evening. Things seem to be slipping.

 

[Dolby]

Yes OTP codes takes forever end of month

Oh yea - another issue I had once !

Trying to do a payment and eventually needed to close the site. OTP arrived 20 minutes later or so

 

[Pitbull]

I've always been a fan of the bank and had pretty must much every product they offered, regardless of whether I needed it. But recently things seem to have taken a turn for the worst :

- They rejected me for a home loan due to affordability and I've needed to go ABSA, who approved me

- They erroneously dropped my eBucks to Level 4 from Level 5 in October and while 80% is sorted, another adjustment needing to be made to correct fully.

- I transferred money to buy BitCoins on the 4 January @ 22.30 and the money only left my account 6 January - full 24 hours later from FNB to FNB. They have no idea why the delay and are investigating. I've now missed what I needed to buy so I need to transfer back and incurred costs for nothing.

Anyone else notice slipping over the past few months?

Ok so this (Your gripe) all started now because your payment didn't reflect immediately for your Bitcoin?
I'm extremely happy with FNB. Not a single problem and boy did I have a lot while I was with Standard bank and Nedbank... NEVER AGAIN.

 

[Mars]

Yea, they let me down hard also.

Approved my home-loan with a further loan of R400k(that I pay extra for), the only requirement for the further loan was that the home loan be six months old. I was told this is to prevent people from buying, renovating and then flipping for a profit. Fair enough, I can wait.

Buy the house, get edgy with the renovations and spend all my savings and safety net on the house, cos Ive got the loan coming in a couple of months right? I mean its already been approved and registered.

6 months comes and they reject the further loan. I freak out. my "personal" banker tells me straight out that he cant do anything, its up to the finance department. Come to think of it, he has never been able to do anything on my behalf. I always have to go into the branch to sort **** out.

Took me almost a year to pay off most the credit cards and get a bit of my safety net back. They phoned me the other day, something about the further loan "may" be approved now. Fsk em. I have almost R8k free as of the end of this month since Ive cleared a car loan and cut back on a couple of other things. I'll just save for 4 or 5 months and do a project at a time.

 

[iWish]

Regarding their iPhone APP, definitely. Finger recognition was introduced September 2013 with iOS7 yet FNB haven't implemented it yet which tells me they are not concentrating on a more innovative app with world class features. They just update the app to prevent it from crashing.

 

[Pitbull]

Yea, they let me down hard also.

Approved my home-loan with a further loan of R400k(that I pay extra for), the only requirement for the further loan was that the home loan be six months old. I was told this is to prevent people from buying, renovating and then flipping for a profit. Fair enough, I can wait.

Buy the house, get edgy with the renovations and spend all my savings and safety net on the house, cos Ive got the loan coming in a couple of months right? I mean its already been approved and registered.

6 months comes and they reject the further loan. I freak out. my "personal" banker tells me straight out that he cant do anything, its up to the finance department. Come to think of it, he has never been able to do anything on my behalf. I always have to go into the branch to sort **** out.

Took me almost a year to pay off most the credit cards and get a bit of my safety net back. They phoned me the other day, something about the further loan "may" be approved now. Fsk em. I have almost R8k free as of the end of this month since Ive cleared a car loan and cut back on a couple of other things. I'll just save for 4 or 5 months and do a project at a time.

Sounds like a blessing in disguise tbh.

I'm also debt free atm and have a nice savings I'm building. I honestly prefer this over debt. Problem is, wife now wants to buy a new car. I thought let's buy a cheap one cash and it's over. But no... She wants a NEW car and looking at either a Kuga or an Ecosport. Geesus, we just can't win...

 

[Dolby]

Ok so this (Your gripe) all started now because your payment didn't reflect immediately for your Bitcoin?

Well no, the bond was the first issue. I do like to consolidate and at one stage had cheque, credit, car, home etc etc with them. I have to now go to ABSA for a homeloan.

Well, in my case it was Bitcoin. How would you feel if you transferred R100,000 to buy X (bank to bank) and because of an unknown error when it finally arrives, it's R102,000 and climbing?

It's also a pain when selling things via classifieds. A few weeks back someone transferred to me and I wouldn't release the goods until the funds had cleared. He used his dads FNB account purposely to get instant and get it - but still took hours.

Thing is 'between instant and 48 hours' isn't really an answer and FNB have phoned me and admitted it should be instant.

EDIT : I'm not going to lie - the eBucks issue also greats me. We're 3 months down the line and it isn't fixed fully ... and it was their error. They've lost emails and fail to add things on the system

 

[whatwhat]

Regarding their iPhone APP, definitely. Finger recognition was introduced September 2013 with iOS7 yet FNB haven't implemented it yet which tells me they are not concentrating on a more innovative app with world class features. They just update the app to prevent it from crashing.

Indeed. Standard Bank even has an Apple Watch app, which was available before the Watch launched here. SB might be a crappy bank, but they are on the ball with app updates.

FNB was good, but they seem to be too busy with non-banking things like their cellular deals and devices.

 

[bumbledore]

Regarding everything, yes. Slow turnaround time for complaints, brainless call-centre staff don't escalate where they say they will, continually changing eBucks rewards to suit themselves (remember 24 months ago one could buy gift vouchers -40% for many many many services, now it's only Makro), not receiving OTPs more often than receiving them, frequently go into a branch to be told "system's down" without being able to explain what the system is, and why it is down and so on and so on and so on...

At least I got one of the branch managers to finally admit that RB Jacobs is a very good, but very artificial, intelligence bot. Well, she didn't admit to it, but when I asked categorically whether this was the case, she giggled, laughed and said, "I'm unable to comment on that."