Is IBurst Using A 'Baddies List'?

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LoneGunman

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The last few times, since the disconnections, when I've called to complain about the crappy speeds, or the signal on the UTD just being nonexistent for long seconds at a time - I've noticed something - and mainly with the helpdesk Orcs who don't know my voice - they ask for my user name ahead of examining my complaint.

I duck and dive from giving it, seeing as this has NOTHING to do with my technical problem currently - but they try to persist (supposedly to 'help me') to get me to tell them what my user name is - as opposed to logically just looking to see if there's actually a network problem.

In the past they'd look to see if there's a problem first. Now, since the disconnections, I've noticed that they're very keen to find out my username, (presumably so they can look it up on a list).

Surely this is nothing more than a reincarnation of Sentech's 'baddies list' of people who Sentech (and now IBurst) decided, were/are abusers?

Have others also noticed, since the disconnections, a tendency for help desk people to ask for their usernames before even checking on whether the complaint might be network-related?

The disconnections have given IBurst what is, in effect, a 'baddies list' - and I wonder if there's been special instructions given, on what to do or say, when these 'baddies' call..
 
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I'm definately on that list. Whenever I call them I'm told to hold on for a while after giving them my username. They then tell me they'll call me back which they obviously don't. That's just a sign for me to get off their network.
 
Lol it is sign they don't care about there customers, none of them.
Once I had to call like 20 times a day just to know what base station I connect to dam was I ticked off when they never called back!
 
ok well LG we all know if there was such a list I'd be on it somewhere near the top and I have no problems and no trouble with the helpdesk people, so dude get off the weed because its making you paranoid
 
don't get paranoid ;)

LoneGunman said:
In the past they'd look to see if there's a problem first. Now, since the disconnections, I've noticed that they're very keen to find out my username, (presumably so they can look it up on a list).

Surely this is nothing more than a reincarnation of Sentech's 'baddies list' of people who Sentech (and now IBurst) decided, were/are abusers?
Click to expand...

LoneGunman, have you ever noticed that almost all call-centres ask for your username/account number before helping you?

It's got nothing to do with a 'baddies list', and all to do with keeping track of complaints.......for instance here to see if there is a pattern for problems on the network (like certain tower; type of package, etc.)

Without this, the technicians looses out on valuble info on trying to sort out issues.

PS. I don't work for iBurst or use iBurst, and neither am I a defender of their recent actions..... just trying to think logically about things and not get overly paranoid. :)

-----
jacques
 
but thats just what he does, he gets paranoid and skitzes out in his house, writes some posts on the forum and goes undercover thinking he's carte blanche
 
Jacques - fair enough. I just remember being on the Sentech Baddie List, and getting specific treatment, as all the Baddie List members will recall.
For what its worth, there seems to be something happening this morning on the network, according to X at helpdesk, there's a lot of calls coming in re 'flickering' signal. Oddly enough, got callback from helpdesk, to tell me that the techies had sent them mail asking for my email address 'because they didnt have it'. Not 'we're working on this' or a timeframe or anything, but 'we need the customers email adress' - helpdesk couldnt explain why the techies should be asking for this..
 
Hi

when I called about a problem I was asked my devices serial number, while on the phone my connection came up, so the problem 'sorted' it self out. then the call centre pleb said they were checking if I was one of the users that had used excessive bandwidth. Weird
 
maybe they're sorting their crap out today... let's see what happens
 
halicon said:
... damn whats next? they going to send you to sasan's office for a fiirm talking too... ha ha ha
Click to expand...
More like escorted to Sasan's office to be anal-ogized...:rolleyes:

PS: Any new analogies - other than the bucketless/waterless/whatever reservoir, and the out-of-order-traffic-lights...?
 
evilsee said:
Hi

when I called about a problem I was asked my devices serial number, while on the phone my connection came up, so the problem 'sorted' it self out. then the call centre pleb said they were checking if I was one of the users that had used excessive bandwidth. Weird
Click to expand...
LG was right all along. :eek:
 
There is a list...although not sure what it is called!

I was in the WBS offices 3-4 weeks ago, and happen to overhear someone lodging a complaint about a hacker on the Iburst network. His IP address was given over (along with a legal application to have the users name identified).

The ORCS quickly referred to a white board with a list of all the "problem users" on it. They made it quite clear to the person making the complaint that they watch these particular users very closely!

They did not have a name for this list.
 
morebroadband said:
...The ORCS quickly referred to a white board with a list of all the "problem users" on it...They did not have a name for this list.
Click to expand...
What colour was the ink, if black ink then it was a blacklist...if red then a redlist...etc
 
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