Is it even worth getting a Neotel package?

[jeanres]

No I have awesome signal + yagi atenna but congestion is a issue

 

[Neotel]

Network

Hi Hugo

I can appreciate the teething problems, but to be honest, I think it is a bit far along to still be complaining about being a developing network. A large number of complaints that I have read are often to do with customer service and just dealing with complaints, that has nothing to do with the network.

As much as I would like to try a test account, the number of complaints whereby people had great service+speeds for a few weeks and then saw these rapidly diminish, means I am extremely reluctant to go down that route.


I really was looking forward to not having to use Telkom and to support the 2nd operator, but ultimately it does seem like Telkom has upped its game in a big way, while Neotel is still riding on the euphoria of having launched a 2nd operator and is relying on people "not wanting to use Telkom", rather than choosing the operator with superior service.

I agree with your statement on the service, i mainly refer to network on here because most of the mybb users are experiencing difficulties with the actual network interface.
Secondly - a developing network infrastrucutre, officialy branded "open" after a 5 year period. Any and ALL networks internationally.

Hugo

 

[placebo]

As much as I hate Telkom which I currently use my Daughter moved out of home and signed up with Neotel.Her speeds are worse than I used to get with ISDN many years ago.Sorry Neotel if you want to be a serious competitor in this market at least take life seriously and develop a decent customer service and reliable network.You remind me of Iburst and I would rather not go down that road again.

 

[Next Thing]

Secondly - a developing network infrastrucutre, officialy branded "open" after a 5 year period. Any and ALL networks internationally.

Hugo

So are you admitting your network is still in Beta ??

 

[Quest10n]

Ultimately - we allow test accounts to run for a week with consumers, thereby affording you the chance to decide yes or no, you want to sign up or you'd prefer another option.

As well, and we all seem to be forgetting this, we're still developing our network :erm: (and those of you who posted on the debate thread, well noted, but not for here now), so yes, infrastructure is still improving to allow a larger diversity of services and bandwidth allocation.

Guarantee you, all the other networks had the same teething probs when they first launched. Ok, given that our service delivery until late has been of the "not so great at all" standards, I and we are hard plotting and implementing change processes so you actually have an enlightened service when calling in.

Hugo

:wtf: but it's ok to ripoff the consumer in the process cause it makes business sense (my A$$).

 

[Quest10n]

Hi Hugo

I can appreciate the teething problems, but to be honest, I think it is a bit far along to still be complaining about being a developing network. A large number of complaints that I have read are often to do with customer service and just dealing with complaints, that has nothing to do with the network.

As much as I would like to try a test account, the number of complaints whereby people had great service+speeds for a few weeks and then saw these rapidly diminish, means I am extremely reluctant to go down that route.


I really was looking forward to not having to use Telkom and to support the 2nd operator, but ultimately it does seem like Telkom has upped its game in a big way, while Neotel is still riding on the euphoria of having launched a 2nd operator and is relying on people "not wanting to use Telkom", rather than choosing the operator with superior service.

How long will they be able to ride on that wave? They will soon feel the pinch when ADSL becomes cheaper as demonstrated by Afrihost (the HERO in the ADSL World ) yet again this month.

 

[Quest10n]

I agree with your statement on the service, i mainly refer to network on here because most of the mybb users are experiencing difficulties with the actual network interface.
Secondly - a developing network infrastrucutre, officialy branded "open" after a 5 year period. Any and ALL networks internationally.

Hugo

And that makes it ok to ripoff the consumer :wtf:
You should provide Vaseline for free every month for your customers cause they are not enjoying the experience.

 

[jeanres]

my connection which was flying earlier -> 1.4mb/s is now struggling to reach 400kbps heh so clad my ADSL is comming