Is MWEB still down?

[Jimmy-Z]

I got my adsl reconnected last week Thursday when telkom fixed my line. But even though & can dial out, I can't access local or international.

C:\Users\Administrator>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.

Using the telkom guest account, I get the same result:

C:\Users\Administrator>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 7 ms 8 ms 8 ms dsl-242-172-01.telkomadsl.co.za [41.242.172.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 ^C
C:\Users\Administrator>

Anyone having a similar problem or can shed some light on this?

 

[MWEBHelp]

Hi Jimmy-Z,

I'd like to have a look into this matter for you.
Please PM me your MWEB account details and I will investigate this for you from my side.

Please include any and all troubleshooting steps taken thus far on your end as well.

Kind regards,
MWEB Guy