Nobody Important
Executive Member
TLDR: PayU just stopped processing debit orders without notifying me. Their website is broken. Have they shutdown?
I have been paying my monthly DSTV subscription via a debit order/monthly charge to my credit card via PayU for the the better part of the last decade. Today my account was suspended, according to a message when I turned on the TV.
I phoned Multichoice and the agent said that I need to reconfirm my debit order details. Well I didn't have my card near me so I said I will call again later.
I phoned again now, and an agent said that they don't accept debit orders via credit card. I told her that I had set it up via their self-service website which directed me to PayU, and that it had been working all these years, but she insisted that I can only load a debit order on a normal transactional account. Now this puzzled me so I told her I need to check the website, to make sure all is well, before I hand over another bank account's details. I don't want duplicate debit orders.
I checked my CC statement, and sure enough the last debit order did not go off. I went onto the DSTV self-service website, when I click on the "pay now" button, it took me straight to the PayU website which was already pre-populated with my credit card details, didn't even had to login. When I click pay, transaction failed.
When I try going to www.payu.co.za I just get errors. Has PayU gone balls up and closed down without notification?
Well I've done a manual payment now via the Capitec app, hopefully I can watch TV over the weekend without hassles. Will just pay manually every month going forward. But I am irritated that PayU messed up like that and didn't even send an email to say, "hey, we are having issues."
/rant
I have been paying my monthly DSTV subscription via a debit order/monthly charge to my credit card via PayU for the the better part of the last decade. Today my account was suspended, according to a message when I turned on the TV.
I phoned Multichoice and the agent said that I need to reconfirm my debit order details. Well I didn't have my card near me so I said I will call again later.
I phoned again now, and an agent said that they don't accept debit orders via credit card. I told her that I had set it up via their self-service website which directed me to PayU, and that it had been working all these years, but she insisted that I can only load a debit order on a normal transactional account. Now this puzzled me so I told her I need to check the website, to make sure all is well, before I hand over another bank account's details. I don't want duplicate debit orders.
I checked my CC statement, and sure enough the last debit order did not go off. I went onto the DSTV self-service website, when I click on the "pay now" button, it took me straight to the PayU website which was already pre-populated with my credit card details, didn't even had to login. When I click pay, transaction failed.
When I try going to www.payu.co.za I just get errors. Has PayU gone balls up and closed down without notification?
Well I've done a manual payment now via the Capitec app, hopefully I can watch TV over the weekend without hassles. Will just pay manually every month going forward. But I am irritated that PayU messed up like that and didn't even send an email to say, "hey, we are having issues."
/rant
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