Is this Illegal or Just Immoral

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andyfolda

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MTN 808 tells you you have data available that is only 2 - 24 hours out of date when in actual fact it is up to 16 days out of date on the contract platform. Is this FALSE ADVERTISING to try to force you to go out of bundle?

I did not use my data card for about 15 days - then got recorded updates from 808 operators, all of whom were informed that the conversations were being recorded for legal and publication purposes.

I then had 1,8 Gig available.

I then used 1,7 Gig over 16 days on purpose. (Then stopped using so I didnt shoot myself in the foot.)

I still had 1,8 Gig available according to MTN 808 for 16 days after I started using the data.

According to the consumer protection act of 2008 - they now owe me 1,8 Gigs of data extra which they never credited me with.

Trying to get them to move me to the top up platform - 104 days and counting....
 
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You in big poo now. Don't you know by now that their data counter DOES NOT WORK? You must monitor your own data usage. Their data counter is there only to trick you into going over bundle. Sometimes for 3 months.
 
After just 118 days of requesting the package be migrated to Top Up, they finally have.
 
MTN 808 is never up to date for data or even for sms/calls on voice plans. You can never trust that service..
 
"Is this Illegal or Just Immoral "

MTN is above both!
 
andyfolda said:
According to the consumer protection act of 2008 - they now owe me 1,8 Gigs of data extra which they never credited me with.
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Sorry to disappoint you, but the first part of the Consumer Protection Act will only commence on 29 April 2010. Get your facts right before you threat someone with the law.
 
c-clear said:
Sorry to disappoint you, but the first part of the Consumer Protection Act will only commence on 29 April 2010. Get your facts right before you threat someone with the law.
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Try 29 April 2009.

Published in Volume 526 of the goverment gazette.

But who really cares - by the time it gets to court the act will be in place ;P
 
andyfolda said:
Try 29 April 2009.

Published in Volume 526 of the goverment gazette.
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29 April 2009 was the date which the act was published, that doesn't mean it is in force.
Go read section 122 together with item 2 of schedule 2!!!!!!!!!!!!
 
c-clear said:
29 April 2009 was the date which the act was published, that doesn't mean it is in force.
Go read section 122 together with item 2 of schedule 2!!!!!!!!!!!!
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You are right - I am wrong - it does only come into effect 29 April 2010.

My point is that MTN is selling a service, and not delivering the goods.

As a buyer I feel I have the right to get what I purchased. If I purchase a 1 gig a month contract, I need to know how much data I have left to use the product properly. I cant use data 90 days after it has expired. But at least then I will know how much data I had available 90 days ago.

Now back to legal - MTN is obliged to follow the ICASA Code of Conduct. They thus have only 14 business days to resolve and issue or face a R150 thousand fine. Well I think 118 days is a tad longer than 14 business days.... dont you???
 
There is a good chance the MTN data counter is up and running again or will be -- certainly they've finally got their act together through reseller MWeb, where after months and months of hair-tearing frustration I can finally access a reliable reading of my MWeb/MTN data with what looks like only a 24-hour lag (probably updates every midnight?)
 
Terencek said:
There is a good chance the MTN data counter is up and running again or will be -- certainly they've finally got their act together through reseller MWeb, where after months and months of hair-tearing frustration I can finally access a reliable reading of my MWeb/MTN data with what looks like only a 24-hour lag (probably updates every midnight?)
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If I were you I would be extremely careful and use extra monitoring software as well. Remember this is not like gambling at a Casino - here The House ALWAYS Wins.........
 
andyfolda said:
If I were you I would be extremely careful and use extra monitoring software as well. Remember this is not like gambling at a Casino - here The House ALWAYS Wins.........
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Absolutely! And because I shuffle my modem between a number of computers, I've even worked out a crude but effective way of keeping accurate running totals using the excellent freebie NetMeter software (simply copy the Program Files/NetMeter directory back and forth when moving the modem, ensuring NetMeter is not running at the time, and it will keep a running total).
 
Terencek said:
Absolutely! And because I shuffle my modem between a number of computers, I've even worked out a crude but effective way of keeping accurate running totals using the excellent freebie NetMeter software (simply copy the Program Files/NetMeter directory back and forth when moving the modem, ensuring NetMeter is not running at the time, and it will keep a running total).
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Awesome - will implement plan immediately. Can you get the directory squeezed onto the memory on the modem stick or do you need to use a seperate flashdrive?
 
The NetMeter directory is tiny in Program Files, just a few kB.

Make sure it's not running, then copy it to a flash drive, move your modem and the flash drive to the target computer, overwrite the Program Files/NetMeter directory on the target computer, launch the software and away you go -- it will pick up from where your data counting left off on your original computer. And so on back and forth.

You could automate the process, as I do, using a freebie like Karen's Replicator, so that copying it and pasting it are one-click affairs every time you move the modem.
 
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