IS Uncapped Fibre Problem

S

Shrap

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I currently have 512 Uncapped Fibre ADSL with IS. Over the last week the amount of international packet loss has been unacceptable.

Trace route to a European server:

IS Uncapped Fibre
Code: 
Tracing route to prs-b2-link.telia.net [80.91.251.114] over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  *.*.*.*
  2    37 ms    37 ms    31 ms  196.211.128.109 
  3    36 ms    34 ms    35 ms  196.36.80.217 
  4    34 ms    34 ms    35 ms  196.26.96.195 
  5   291 ms   481 ms   507 ms  core2b-rba-gi8-0-0.rtr.isnet.net [196.26.0.9] 
  6   290 ms   293 ms   291 ms  168.209.160.225 
  7   293 ms   292 ms   288 ms  core1b-ny.nmszone.is.co.za [168.209.244.3] 
  8   357 ms     *        *     g0-3.na22.b001362-1.jfk01.atlas.cogentco.com[38.104.66.89] 
  9   356 ms   359 ms   361 ms  p12-0.core01.jfk02.atlas.cogentco.com [66.28.4.10] 
 10   356 ms   359 ms   362 ms  t3-1.mpd03.jfk02.atlas.cogentco.com [154.54.5.238] 
 11   372 ms   366 ms   374 ms  t9-4.mpd01.dca01.atlas.cogentco.com [154.54.6.138] 
 12   362 ms   368 ms     *     v3498.mpd01.dca02.atlas.cogentco.com [154.54.7.6] 
 13   370 ms   361 ms   361 ms  t2-2.mpd01.iad01.atlas.cogentco.com [154.54.1.78] 
 14     *      434 ms     *     ash-bb1-geth7-3-3-0.telia.net [213.248.88.41] 
 15   436 ms   433 ms   445 ms  nyk-bb2-link.telia.net [80.91.250.18] 
 16   434 ms     *      441 ms  ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 
 17   461 ms   430 ms   457 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114] 
 18   439 ms   438 ms     *     prs-b2-link.telia.net [80.91.251.114] 
 19   440 ms   440 ms   444 ms  prs-b2-link.telia.net [80.91.251.114]

Now the same trace with a SAIX unshaped account

Code: 
Tracing route to prs-b2-link.telia.net [80.91.251.114] over a maximum of 30 hops:
  1    11 ms    11 ms    11 ms  dsl-146-32-01.telkomadsl.co.za [165.146.32.1] 
  2    11 ms    10 ms    11 ms  196.43.24.21 
  3    12 ms    11 ms    12 ms  196.43.24.21 
  4    11 ms    11 ms    12 ms  rrba-ip-lir-1-ge-0-0-2.telkom-ipnet.co.za [196.43.9.121] 
  5   256 ms   257 ms   256 ms  ny-ip-dir-globalc-pos-3-0.telkom-ipnet.co.za [196.43.18.97] 
  6   258 ms   258 ms   260 ms  nyk-i3-geth3-2.telia.net [213.248.82.237] 
  7   258 ms   263 ms   257 ms  nyk-b1-link.telia.net [213.248.82.141] 
  8   255 ms   256 ms   255 ms  ldn-bb2-link.telia.net [80.91.249.250] 
  9   263 ms   264 ms   264 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114] 
 10   264 ms   264 ms   264 ms  prs-b2-link.telia.net [80.91.251.114]

From what I understand, the link is supposed to be on the SAT cable?

I dont know if anyone on these forums uses this product from IS, but if you do, please let me know if you having similar problems.

Thanks
 
I tried running a tracert to that server and had similar problems over 1MB IS uncapped satellite.
 
I used to have the satellite connection, but the whole reason I changed was because of the high latency and packetloss. 2 weeks ago my pings to that same server were 250ms on the fibre connetion. The problem is that IS have confirmed that I am still on the fibre link =/

/shrug
 
Well my pings to that server are around 2000ms so it could be worse. :D
 
well... i somehow doubt i'm routing via fiber... but IS is DAMN slow today!. I'm getting better speeds on dialup!. What's going on!??!???!???!!
 
My speeds are fine, latency's just not great. What IS account are you using?
 
uncapped 384k. speed seems to be better... but this usually changes during the day...
 
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