ISP and SMTP Server

[TriumphTalk]

This was the first time I have come across a situation where a customer has a Telkom email account and is using a different ISP. The SMPT server kept failing when trying to log into the mail server using Outlook.

It seems that in this situation your SMPT server needs to be set to smtp.vodacom.co.za as having it set to smtp.telkomsa,net fails. So the idea here is the carrier is you ISP, so maybe this is logical in a way.

However now when traveling and you log into a WiFi Hotspot the carrier would be that ISP, so in theory your email would only work when you at home on your normal ISP.

As most of the emails I deal with are on a dedicated domain mail server I have to date never had anyone having this problem. If their domain is myhotdog.com then your SMTP would always be something like mail.myhotdog.com and would never have an issue no matter what ISP you using at that moment.

So what am I missing here is this just a Telkom thing once again or is this the normal setup with SA ISPs

 

[AfriNatic]

Did you confirm that the enable authentication for SMTP/outgoing server is on and the correct credentials are set.

 

[TriumphTalk]

Well Telkom seems they don't like any setting there, but I tried every combination know to man and beast for normal mail setup and this was the only way I could get it to log into the new Telkom mail server.

 

[TriumphTalk]

So the setting were as follows
pop3.telkomsa.net port 110
smtp.vodacom.co.za port 25
encrypted connection - none

 

[AfriNatic]

The thing with smtp.isp is that those SMTP servers only allow their own range to use it if not authenticating hence the suggestion of using the incoming mail credentials for outgoing authentication so that when you change ISPs the authentication is done by the credentials of the account.

I can't speak for Telkom email but they might be blocking all IPs other then their own range even when you enable SMTP authentication.

 

[TriumphTalk]

This is why when I come across a Telkom customers I tell them the best thing is rather just drop it and use another ISP. I own two domains .com and have never had any issues with the mail settings and I have used you guys Afrihost, Mweb, and now VOX as my ISP. I have never come across this situation with any of my customers that are also using any of the other ISP either, their mail works no matter how they connecting and what other ISP is the carrier at that time.

 

[PBCool]

What we have seen is that if you enable authentication with Telkoms SMTP the mail sends but basically never goes anywhere, /dev/null it seems. We have tried to raise this with our Openserve reps to no avail.

 

[TriumphTalk]

What we have seen is that if you enable authentication with Telkoms SMTP the mail sends but basically never goes anywhere, /dev/null it seems. We have tried to raise this with our Openserve reps to no avail.

I have been speaking to Telkom for over 10 years now about their mail issues but they will not even entertain the concept that they have a mail server issue. It seems that migrating over to the new mail server has done nothing to improve this but at this stage it seems worse.

 

[Ben$ch]

I work at one of the ISPs and we have had this issue many times. When a client uses an existing ISP email address and migrates to a different ISP the settings in the user's outlook client will need to be changed to match the new ISP. Usually its not too difficult to rectify however specifically with Telkom email accounts it seems to be impossible. The only solution I found that works is to use a 3rd party service like www.smtp2go.com. Its free you just need to register an account. It then provides you with an alternate SMTP server to use and the necessary port details. Once you use these settings in outlook, with the correct authentication options too, mails will start sending again... Feel free to DM me if you want and I can create an account for you to use and test from my SMTP2go account. See attached settings for example

 

[ReggaeBoyz]

Thank you Ben$ch, your solution appears to be working well.

 

[BBC]

smtp.uls.co.za

 

[r00igev@@r]

I have never done business with anyone lately with a TelkomSA.Net email address. It obvious why...

 

[Segg]

smtp.uls.co.za

So I tried this, although the emails sent, they were never delivered to the test addresses I used

Has anyone come right with Telkom yet? SMTP2Go says I can't register an address under a public domain

 

[TheRoDent]

Realistically, your ISP should provide an SMTP server for you to relay mail through, as part of their service.

They should only allow their own customers' IP's to relay mail through this server.

 

[susefan]

I work at one of the ISPs and we have had this issue many times. When a client uses an existing ISP email address and migrates to a different ISP the settings in the user's outlook client will need to be changed to match the new ISP. Usually its not too difficult to rectify however specifically with Telkom email accounts it seems to be impossible. The only solution I found that works is to use a 3rd party service like www.smtp2go.com. Its free you just need to register an account. It then provides you with an alternate SMTP server to use and the necessary port details. Once you use these settings in outlook, with the correct authentication options too, mails will start sending again... Feel free to DM me if you want and I can create an account for you to use and test from my SMTP2go account. See attached settings for example

Thanks a lot.