ISP fanbois/haters.

[Valerion]

Not entirely relevant. Two years ago we were
using Windows XP or Apple Leopard or a
lesser version of UBUNTU. Technology advances
and I'm 100% sure your ISP had little or nothing
to do with that.

Very relevant. The base drivers for cost have not all changed. Yes, international bandwidth is a lot cheaper. Have local connectivity prices matched this decrease? Are ISP's able to use the local loop yet? Can ISP's terminate their own PPPoE connections yet? Is it possible to assign a static IP address directly to a customer, without using a MPLS or VPN connection to your own network first? Given how much have changed and how much have NOT changed, ISP's have made a good market offering here.

The issues here are stagnation and inertia, from the telco's. The ISP's that fight against this should be rewarded.

Seriously... I don't see why people can't complain if they are getting crap service from their ISP, it helps others choose in the future.
E.g. I was on afrihost capped and was going to move to uncapped, while i could've and it would probably have been easier to just stick with them, i decided to go to openweb because of all the good reports i've heard from them...

True, but some days it seems that everyone that posts are negative. There was a time when you entered a thread for a certain ISP and saw only bashing posts. People complain about slow speeds, and it's not what I see on my own link. This is also not a good picture, as not everyone had the same experience. As such, I defend an ISP where I think they are being unfairly maligned. Simply the flip side of the same coin. It also helps people to decide by stating that there are not JUST negative experiences.

 

[copacetic]

Not entirely relevant. Two years ago we were
using Windows XP or Apple Leopard or a
lesser version of UBUNTU. Technology advances
and I'm 100% sure your ISP had little or nothing
to do with that.

That's my point. The ISP's do the best they can in the technological environment that they reside within.

Copa = \/

Seriously... I don't see why people can't complain if they are getting crap service from their ISP, it helps others choose in the future.
E.g. I was on afrihost capped and was going to move to uncapped, while i could've and it would probably have been easier to just stick with them, i decided to go to openweb because of all the good reports i've heard from them...

I am definitely not saying people should not complain, it's just the level of fanboism and haterism that I find a bit silly, is all.

 

[GingerBeer]

Very relevant. The base drivers for cost have not all changed. Yes, international bandwidth is a lot cheaper. Have local connectivity prices matched this decrease? Are ISP's able to use the local loop yet? Can ISP's terminate their own PPPoE connections yet? Is it possible to assign a static IP address directly to a customer, without using a MPLS or VPN connection to your own network first? Given how much have changed and how much have NOT changed, ISP's have made a good market offering here.

The issues here are stagnation and inertia, from the telco's. The ISP's that fight against this should be rewarded.



True, but some days it seems that everyone that posts are negative. There was a time when you entered a thread for a certain ISP and saw only bashing posts. This is also not a good picture, as not everyone had the same experience. As such, I defend an ISP where I think they are being unfairly maligned. Simply the flip side of the same coin. It also helps people to decide by stating that there are not JUST negative experiences.

In countries where they have access to the Local Loop,
do you think the public companies just rolled over and
offered it to independent ISP's. No they didn't.
The customers drive all of this.

ISP's are just taking what's on offer. Look at SEACOM
and EASY. They are responsible.

 

[Valerion]

In countries where they have access to the Local Loop,
do you think the public companies just rolled over and
offered it to independent ISP's. No they didn't.
The customers drive all of this.

ISP's are just taking what's on offer. Look at SEACOM
and EASY. They are responsible.

Actually ... in a lot of cases the consumer didn't drive this either. It was forced down the throats of the telco's by regulatory bodies that actually cared about consumers. The consumers may have shown the need, but the final act was by the regulators. Here I blame ICASA and DoC.

I agree with your last statement, though. SEACOM and EASSy have been a major force that led to cheaper connectivity. For this alone they should be applauded, as well as the ISP's that were willing to take a risk in the new market, changing the landscape.

 

[mika1000]

And some people do post's just for their stats.

Any unhappy customer has the right to tell other customers about it.

The same goes for happy customers.

Thats what this forum's about.

You must be either very, very unhappy, or very, very happy, with almost 18000 posts in less than 10 months!

 

[milomak]

Very relevant. The base drivers for cost have not all changed. Yes, international bandwidth is a lot cheaper. Have local connectivity prices matched this decrease? Are ISP's able to use the local loop yet? Can ISP's terminate their own PPPoE connections yet? Is it possible to assign a static IP address directly to a customer, without using a MPLS or VPN connection to your own network first? Given how much have changed and how much have NOT changed, ISP's have made a good market offering here.

all that says to me is that ISPs should offer products against which they can deliver their promises. And cost them accordingly. and then let the consumer decide.

what use id promoting uncapped accounts when they do not meet my expectations nor what is seemingly advertised. offer the correct package at whatever price point you make is all we ask as consumers.

 

[copacetic]

And some people do post's just for their stats.

Any unhappy customer has the right to tell other customers about it.

The same goes for happy customers.

Thats what this forum's about.

You must be either very, very unhappy, or very, very happy, with almost 18000 posts in less than 10 months!

I am not following your logic here. You seem to be suggesting that the only reason anyone posts on these forums is either to praise or bitch at ISP's.

 

[HavocXphere]

I have noticed some people who seem to very strenuously go out of their way to denigrate various ISP's whilst others do the opposite.

Of course. Some expect cheap gigs other want rock solid cap regardless of price and consequently they'll approve/shoot down an ISP depending on whether the ISP matches their preference.

 

[copacetic]

Of course. Some expect cheap gigs other want rock solid cap regardless of price and consequently they'll approve/shoot down an ISP depending on whether the ISP matches their preference.

Agreed of course. It's when they expect rock solid cap from cheap uncapped services with fairly clear restrictions that confuses me.

As I said though, random thread pretty much.

 

[milomak]

Agreed of course. It's when they expect rock solid cap from cheap uncapped services with fairly clear restrictions that confuses me.

As I said though, random thread pretty much.

It seems to me Afrihost is explictly clear.

IS states a policy where you can only guess at any time whether you are falling foul.

Mweb advertises a product that is only clear after reading what MWeb Operations has posted here - that is, the information is not widely known outside of mybb (i've never visted the facebook page so forgive me if it is stated there).

 

[copacetic]

It seems to me Afrihost is explictly clear.

IS states a policy where you can only guess at any time whether you are falling foul.

Mweb advertises a product that is only clear after reading what MWeb Operations has posted here - that is, the information is not widely known outside of mybb (i've never visted the facebook page so forgive me if it is stated there).

Just seems people expected miracles. Bottom line is that I personally got what I expected and if people are active on the forum, which I presume to be the case about the complainers, since this is where they voice their complaints, how could people be unaware of how these accounts worked?

Anyway, I'm certainly not saying people are being unreasonable all the time, no doubt that there are many problems and someone needs to be accountable.

I was just struck by the... persistent and obsessive nature of some of the posts against some of the ISP's, that's all.

Each to their own.

 

[milomak]

Just seems people expected miracles. Bottom line is that I personally got what I expected and if people are active on the forum, which I presume to be the case about the complainers, since this is where they voice their complaints, how could people be unaware of how these accounts worked?

Anyway, I'm certainly not saying people are being unreasonable all the time, no doubt that there are many problems and someone needs to be accountable.

I was just struck by the... persistent and obsessive nature of some of the posts against some of the ISP's, that's all.

Each to their own.

people did not expect miracles. just what was advertised.

if you tell me this is my product. and then hide conditions in T&Cs. There is something very wrong. T&Cs should never introduce something your advertising doesn't state...

So the fact that once you get on mybb you get to know what these accounts actually are is extremely wrong. not every consumer knows of this site. let's see how the new consumer protection act handles them.

 

[copacetic]

people did not expect miracles. just what was advertised.

if you tell me this is my product. and then hide conditions in T&Cs. There is something very wrong. T&Cs should never introduce something your advertising doesn't state...

So the fact that once you get on mybb you get to know what these accounts actually are is extremely wrong. not every consumer knows of this site. let's see how the new consumer protection act handles them.

Urgh, I don't know why I started this bloody thread.

It was just a comment about people who seemed to have agendas that stretched beyond their own issues and I got the impression that they almost didn't believe people who got good service, saying silly **** like 'maybe you work for the ISP'.

Anyway, I'm really not crusading for anything either way.

 

[who.is.michael]

Well, the reason why I express my opinion so harshly on a certain ISP, is that I believe that they are blatantly lying.

 

[VioAdmin]

We need more complaints, whether they are from fanbois/haters/employees/ex.employees---whatever it takes. This is a business and money is involved! These companies that take our money will have to see if they can last with all the good/bad reviews, that's the art of business.

South Africans need to complain even more than we already do, believe me, in-directly or not, it will help and bump up service delivery!

So i'll start again, F*** Telkom.

 

[Sting]

We need more complaints, whether they are from fanbois/haters/employees/ex.employees---whatever it takes. This is a business and money is involved! These companies that take our money will have to see if they can last with all the good/bad reviews, that's the art of business.

South Africans need to complain even more than we already do, believe me, in-directly or not, it will help and bump up service delivery!

So i'll start again, F*** Telkom.

Remember that we are referring to ISPs.

At the very least you know exactly where you are with Telkom Internet ---> they don't do uncapped in the residential market!

 

[D3x]

If its about iBurst its probably true!