I have a rather scary predicament. I intended to buy an account from a company from June onwards since their price was rather cheap. I managed to get another account from a friend and thus cancelled my request with the company by email. they had already sent me the account info - but since i had cancelled i never used it and never worried about it. Since then I got a 30GB account from webafrica which i can barely make a dent in. (10gb a month maximum). so it was with great shock that three invoices in a row suddenly arrived from the previous company for the account that i never used. (all complete with price increases).
I sent an email immediately and phoned, stating that its never been used and they be able to see that - as well as the accompanying cancellation email. Their MD then informed me that they never received my email and that "surprise surprise" the account has been utiilised all this time. Their excuse is that they were bought out by another company and hence they lost their emails. They also say that account theft can happen - although i did receive a snotty letter from them about telling me that I have used the account. I had never received any invoices prior this week and they have already sent another invoice even though I spoke to their M.D. INSISTING that I have cancelled.
My question is what recourse do I have apart from my fellow office workers testifying to me cancelling the account? Is there a way of determining WHO has been using this account. I think its obvious one of the ISP company's workers must be. Like I said - I cant even make an impression on my 30GB account - WTF would i want a 3gb account? :\ They are demanding over R800 now i think.
I sent an email immediately and phoned, stating that its never been used and they be able to see that - as well as the accompanying cancellation email. Their MD then informed me that they never received my email and that "surprise surprise" the account has been utiilised all this time. Their excuse is that they were bought out by another company and hence they lost their emails. They also say that account theft can happen - although i did receive a snotty letter from them about telling me that I have used the account. I had never received any invoices prior this week and they have already sent another invoice even though I spoke to their M.D. INSISTING that I have cancelled.
My question is what recourse do I have apart from my fellow office workers testifying to me cancelling the account? Is there a way of determining WHO has been using this account. I think its obvious one of the ISP company's workers must be. Like I said - I cant even make an impression on my 30GB account - WTF would i want a 3gb account? :\ They are demanding over R800 now i think.
Although, with emails being legitimate documents (as seen above), their last email might be enough to put an end to all of this.