- Joined
- Jan 14, 2011
- Messages
- 170
- Reaction score
- 5
[This follows on from Consumer Complaints - A Guide.]
ISPA members are required to adhere to the ISPA Code of Conduct. A complaint is lodged by completing the online Complaints Form, which must contain the name and contact details of the complainant, identify the service provider and the part of the Code of Conduct allegedly breached and provide a detailed description of the breach and an indication of attempts at resolution. An acknowledgement of receipt will be forwarded to the complainant within 3 working days, following which the complaint will be referred to the ISPA member for remedy of the complaint or a response within 5 working days. The complaint and response will then be forwarded to an adjudicator for review and a ruling on the matter, which will take approximately 3 calendar weeks. Throughout this process, additional information may be requested from both parties. An appeal process is allowed.
For more information see www.ispa.org.za.
ISPA members are required to adhere to the ISPA Code of Conduct. A complaint is lodged by completing the online Complaints Form, which must contain the name and contact details of the complainant, identify the service provider and the part of the Code of Conduct allegedly breached and provide a detailed description of the breach and an indication of attempts at resolution. An acknowledgement of receipt will be forwarded to the complainant within 3 working days, following which the complaint will be referred to the ISPA member for remedy of the complaint or a response within 5 working days. The complaint and response will then be forwarded to an adjudicator for review and a ruling on the matter, which will take approximately 3 calendar weeks. Throughout this process, additional information may be requested from both parties. An appeal process is allowed.
For more information see www.ispa.org.za.
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