[ISSUE] PPP Down status, Line Sync fine

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PsychoR8der

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Just wondering if I'm understanding this correctly. If my line is able to sync, it's means it's adsl enabled, but what does it mean when status is "PPP down" even though my username and password for account is correct.

Did phone Telkom, but they said "try and reset modem". Does anyone know exactly what tends to affect a line that causes a router to refer to it as "PPP Down".

PS: Tried to search for this in forum, but apparently "ppp" and "down" are too common terms. Sorry if this was mentioned before.
 
i have same problem with billion 400g router and have to port reset to get it to work again and telkom says everythings fine on their side :P
 
PsychoR8der said:
Just wondering if I'm understanding this correctly. If my line is able to sync, it's means it's adsl enabled, but what does it mean when status is "PPP down" even though my username and password for account is correct.
Click to expand...

I just had this last week and have heard of other people with the issue too... I suspect Telkom did something but won't admit to it! I posted about the error "PAP authentication failure" yesterday, which someone explained was probably about being routed through the wrong port. The hardest part is getting Telkom to acknowledge that the problem is not your username/password (my ISPs couldn't even see a connection attempt). Eventually I had them come over with their own modem and laptop to show me that it was working and voila! It suddenly came to life. They still claim they didn't do anything but it's too many people with this problem to be a coincidence.
 
I think Telkom is spinning us a story, I am having the same thing happening here Billion 400G Router tells me User and or password incorrect ....Yeah ???
 
I tried 2 different routers and 2 different ISPs with the same result, so I don't think it's a router issue.
 
As of This afternoon the dsl modem suddenly started to work again turns out it was a telkom issue all along .................!!!!!!!!!!!!!!!!!!
 
well mine hasnt been fixed but i got remedy to get mine working without calling for port reset and
What you do is call any number (just before it starts to sync) prefably 0800 375 375 (since its free) follow options etc. and when internet light starts red put down the phone and then it should go green

not sure if it will work for you guys but did for me
 
Thanks so much for the help guys! I phoned telkom and they said they can't see anything wrong with the line, so i have to reset modem etc etc (all those "have you turned it on" crap), which I didn't do because I know how routers work. I did my part and did tests like moving my router to a friend, and it connected immediately to internet, thus I knew it was my line. Phoned 0800 357 357 in order to ask what is wrong and the person told me that the "post was suspended".

Then I had to phone 10210 and ask them to reactivate my port, which they did after a day.

Then I had to phone 10219 and ask them to upgrade my line to 4mb (Monday afternoon), which they still didn't to up to today (Thursday), after telling me it would take 48hours. Phoned again for progress report, and woman told me that technician marked upgrade as "complete" although she tested it to still be on 512.

Luckily she escalated it to technical management and they said that it should be sorted out by by 5pm. What a mission, but let's see if they keep their word this time around............

So PPP Down has to do with the port not being able to connect you to what is called a PPP Server, in order to establish a connection to your ISP.
 
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