iStore refusing to refund a store card

[C4Cat]

As the above post, and also, http://www.thenct.org.za/NCTDocs/founding-legislation/f8d6f6aa-994d-4305-b3d0-ea056416bbd0.pdf

I revert you to part c.19, but I think everyone should endeavour to familiarise themselves with the entire document.

Thanks! Would section c20 not cover the case outlined in the OP?

 

[pinball wizard]

Thanks! Would section c20 not cover the case outlined in the OP?

I wouldn't think so. The OP appears to simply have bought the wrong item, itisn't defective, there's no contract, what he bought works as advertised he simply bought the item he didn't actually want. I will ask my missus to look quick, she's the actual lawyer.

 

[ToxicBunny]

Thanks! Would section c20 not cover the case outlined in the OP?

Given that he bought the wrong thing by not paying attention, not really.

 

[C4Cat]

I wouldn't think so. The OP appears to simply have bought the wrong item, itisn't defective, there's no contract, what he bought works as advertised he simply bought the item he didn't actually want. I will ask my missus to look quick, she's the actual lawyer.

I thought this bit might cover it:

(2) Subject to subsections (3) to (6), the consumer may return goods to the supplier,
and receive a full refund of any consideration paid for those goods, if the supplier has
delivered—
(a)
goods to the consumer in terms of an agreement arising out of direct
marketing, and the consumer has rescinded that agreement during the cooling-
off period, in accordance with section 16;
(b)
goods that the consumer did not have an opportunity to examine before
delivery, and the consumer has rejected delivery of those goods for any of the
reasons contemplated in section 19(5);
(c)
a mixture of goods, and the consumer has refused delivery of any of those
goods, as contemplated in section 19(8); or
(d)
goods intended to satisfy a particular purpose communicated to the supplier as
contemplated in section 55(3), and within 10 business days after delivery to
the consumer, the goods have been found to be unsuitable for that particular
purpose

I'm admittedly talking out of ignorance here, I don't know obviously if google ads fall under direct marketing (by the definition it could) but if I search for iTunes card and a paid-for ad is given to me for an iStore card which I buy, I might make a case that I was mislead. While you can't control search results, you most certainly can control paid-for ads.

 

[mberry]

Value of the card an location?

R 500.00, as I mentioned though, they did eventually agree to "break policy" and process the refund.

Thanks all for the responses, appreciated.