Kalahari.com vouchers thread

Kahalari can suck a big one with their terrible service.
Still no refund 18 days later and no feedback from Kalahari.
I called this morning only to be told that they have no proof of my payment and that I need to send them bank statements.
The lady that was dealing with it basically just decided to not keep me informed at all.
I am now dealing with a different call centre lady with the hopes that I can get my refund and be free of this terrible company.
 
Electric said:
Kahalari can suck a big one with their terrible service.
Still no refund 18 days later and no feedback from Kalahari.
I called this morning only to be told that they have no proof of my payment and that I need to send them bank statements.
The lady that was dealing with it basically just decided to not keep me informed at all.
I am now dealing with a different call centre lady with the hopes that I can get my refund and be free of this terrible company.
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Same here bud, I tried Facebook and Twitter. They initially respond then they flat out ignore you.
 
I'll take it if available please. Need to order a spare phone battery from them...
 
Ordered Diablo 3 from them while it was on special, wanted to get it the 25th(today) in time for the expansion. Guess what, got an e-mail a few days ago saying it's only coming the 9th of April. I ordered and paid on the 16th of March.

Needless to say as soon as I received the e-mail I sent them an angry-ish reply saying how pathetic their service is ( not the first time I deal with **** like this thanks to them ) , and cancelled my order and requested a credit refund . 2 days passed still no refund and no reply to my e-mail.

I really was not going cry over R300 odd but it's the principle of the matter that gets to me. Will definitely be taking this matter further.

Ordered the same game from takealot yesterday, and guess what, it will be here on the 2nd of April.
 
HDS said:
Ordered Diablo 3 from them while it was on special, wanted to get it the 25th(today) in time for the expansion. Guess what, got an e-mail a few days ago saying it's only coming the 9th of April. I ordered and paid on the 16th of March.

Needless to say as soon as I received the e-mail I sent them an angry-ish reply saying how pathetic their service is ( not the first time I deal with **** like this thanks to them ) , and cancelled my order and requested a credit refund . 2 days passed still no refund and no reply to my e-mail.

I really was not going cry over R300 odd but it's the principle of the matter that gets to me. Will definitely be taking this matter further.

Ordered the same game from takealot yesterday, and guess what, it will be here on the 2nd of April.
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I'm still owed R299 from the 20th of last month.
No replies from kalahari and when i phone they ask me to mail my bank statements which I have done with no feedback once again.
 
Electric said:
I'm still owed R299 from the 20th of last month.
No replies from kalahari and when i phone they ask me to mail my bank statements which I have done with no feedback once again.
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Ouch. Can you take them to the small claims court?

Otherwise just keep pressuring them until they give in. Not a pleasant thing to do I know.
 
Every day I send e-mails.
Today I received a mail from the lady that I orginally sent proof of payment to, a week later and she only mails me now to say it is not sufficient proof and that I need to send an official bank statement.
It took them a week to tell me this.

It's an utter joke of a company imo.
You don't treat your customers like this.
 
Electric said:
Every day I send e-mails.
Today I received a mail from the lady that I orginally sent proof of payment to, a week later and she only mails me now to say it is not sufficient proof and that I need to send an official bank statement.
It took them a week to tell me this.

It's an utter joke of a company imo.
You don't treat your customers like this.
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That's bull. How did you originally pay them?
 
Electric said:
Every day I send e-mails.
Today I received a mail from the lady that I orginally sent proof of payment to, a week later and she only mails me now to say it is not sufficient proof and that I need to send an official bank statement.
It took them a week to tell me this.

It's an utter joke of a company imo.
You don't treat your customers like this.
Click to expand...

Call and speak to a human. You can always follow up with that same person, better closure that way.
 
Electric said:
I'm still owed R299 from the 20th of last month.
No replies from kalahari and when i phone they ask me to mail my bank statements which I have done with no feedback once again.
Click to expand...

Two words:
Credit reversal.

You should have done this instead if trying to deal with kalahari.
 
Necuno said:
Two words:
Credit reversal.

You should have done this instead if trying to deal with kalahari.
Click to expand...

The problem was, their system didn't have any history of my payment.
I had to mail bank statements twice as well as talking to 4 different ppl at Kalahari.

Once the credit was in my kalahari account, I reversed the transaction which took a further 7 days for the refund to be processed.
This morning my refund officially came through.
That is a total of a month and 6 days to get a refund from them.
 
R75 off R350 or more from The Beauty Shop, valid this weekend only... gonna get me some "man" items :p

kalahari_beauty1.jpg
 
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