Kalahari.net - 24hr promise!

[jeanette1402]

I placed an order on Tuesday BEFORE 12pm, its Friday today, and i am still waiting delivery!!!
I have contacted Fedex, who have informed me that my parcel will only arrive on MONDAY due
to the delivery method stipulated by Kalahari (almost a
week after my "24hr delivery"), i have since been in contact with Kalahari, spoken to 3 agents AND
the supervisor, who have told me it is not their fault, they have told Fedex that it must be a same day delivery..
Well here's the thing, i recieved an sms today informing me that my order had been dispatched (this is already
past the "24hr" delivery time) so.......who's to blame?????

This was an order for a birthday present for yesterday (Thursday)

I have paid for something that has YET to be delivered in the time given....

WHY advertise a service if you CANNOT stick to it???

Extremely angry

 

[LazyLion]

Your first problem was using Kalahari. You should have used Takealot.

 

[Freaksta]

someone had the same complaint the other day!

 

[LazyLion]

someone had the same complaint the other day!

Ja, it is here...
http://mybroadband.co.za/vb/showthread.php/378396-Kalahari.com-24hr-delivery-deception

 

[Turbo_Aspiration]

Your first problem was using Kalahari. You should have used Takealot.

Been ordering online quite a bit the past few months.. got good service from Kalahari and TakeAlot on every order.

I am in Sandton though? Maybe they need to be clear about what exactly is considered a "centre"

 

[MightyMuffinMan]

Your first problem was using Kalahari. You should have used Takealot.

got to agree.

 

[Mbuzi]

Had the same problem, I will never use them again. They like shifting the blame to the courier company, link to HP complaint.

 

[donkergat]

Hi jeanette1402,

Gary here from kalahari.com

Our records show the order at 15h33 on 1 November, for a product that is on 7 day delivery, not 24hrs. We are rushing to get the product to you today or tomorrow.

Apologies for the confusion and the lack of customer service you received.

Gary

 

[LazyLion]

Hi jeanette1402,

Gary here from kalahari.com

Our records show the order at 15h33 on 1 November, for a product that is on 7 day delivery, not 24hrs. We are rushing to get the product to you today or tomorrow.

Apologies for the confusion and the lack of customer service you received.

Gary

Hey!

Quit using my name in vain!

Your screen name serves you better... cos Kalahari's service is like a black hole these days!

But if you really want to stay around on the forum and help us poor shlobs, you should PM the board owner rpm so that he can change your status to Supplier and your username to a red colour.

Welcome to MyBB!

 

[dgharmse]

Be assured i will never do business with you again.Im still waiting for a tracing number as well and stop blaming the courier company because there are much better courier companies out there that you can use.

 

[Solitude]

What's going on at Kalahari these days? It sucks to read things like this.

I contacted them on their website almost two weeks ago and after a week they responded with this: "This email serves as confirmation that your query has been escalated to the relevant department. Feedback will be provided in due course."

Now another week later and I haven't gotten a reply yet. Very disappointing.