Khayelitsha ADSL Problems

[KoG Ned Stark]

On 24 January 2015 my telephone line went dead and consequently my Internet connection. I then logged a fault with Telkom. It's been over a week now and nothing has happened, the call center agents just tell me that it's a problem with the exchange and that they're escalating the fault.

I study through UNISA and the Internet is vital. I've tried twitter and hello petter because clearly calling them isn't changing anything and there was nothing there either. So I'm hoping I'll be able to get help here.

Fault Reference: 118CWK240115
Phone Number: 021 361 ****
ADSL Line Speed: 4Mbps
ISP: Telkom do Uncapped Advanced

 

[Wasabee!]

Oh the irony.

 

[KoG Ned Stark]

Oh the irony.

Please elaborate.

 

[akescpt]

so your landline is still working?

 

[The_Ogre]

Oh the irony.

?

 

[akescpt]

?

that bra has a huge chip on his shoulder.

 

[KoG Ned Stark]

No, my landline is not working... no dial tone... nothing!

 

[The_Ogre]

No, my landline is not working... no dial tone... nothing!

A quick check says you have an open circuit.

 

[KoG Ned Stark]

what does that mean? and how'd you check that?

 

[The_Ogre]

what does that mean? and how'd you check that?

Your cable to the SDC is broken somewhere.

 

[akescpt]

or stolen more likely. happened 2 or 3 times to me last year. outages lasted almost 2 weeks.

 

[KoG Ned Stark]

Could this be potentially due to theft or is it not uncommon for this to happen?

 

[KoG Ned Stark]

or stolen more likely. happened 2 or 3 times to me last year. outages lasted almost 2 weeks.

did Telkom replace the cable for you or did they offer you an alternative?

 

[KoG Ned Stark]

I went on an expedition and this is what I found.

http://s724.photobucket.com/user/KoGNedStark/media/20150204_115212_zps9606bb8f.jpg.html
http://s724.photobucket.com/user/KoGNedStark/media/20150204_115151_zps989a8689.jpg.html
http://s724.photobucket.com/user/KoGNedStark/media/20150204_115143_zpsd13ff93b.jpg.html
http://s724.photobucket.com/user/KoGNedStark/media/20150204_115132_zps0b170754.jpg.html

There is absolutely no hope here.

 

[CL-West]

Oh the irony.

I presume your quote is aimed at the OP stating that he has no internet, but he is currently on the internet?

Tapatalk...

Sorry OP, I hope you can figure it out. I am also studying through Unisa. Best of luck.

 

[The_Ogre]

Yeah, that sucks.

I came across this via another forum member earlier today. www.hopper.co.za/index.php/rates

Pricing isn't bad at all, perhaps you want to check that out in the mean time.

 

[akescpt]

did Telkom replace the cable for you or did they offer you an alternative?

no I had to get Telkom mobile in the meantime. they fixed it everytime though.

 

[KoG Ned Stark]

So a very sweet lady by the name of Noeleen called me this morning to let me know that Telkom has decided that they are not going to replace the cable because in my high risk area.

 

[akescpt]

So a very sweet lady by the name of Noeleen called me this morning to let me know that Telkom has decided that they are not going to replace the cable because in my high risk area.

that's kark bru. sorry to hear that. everybody should have access to our dialup internets.

 

[KoG Ned Stark]

Obviously this is unacceptable so I will keep bugging them until they change their tune. Hopefully I'm not the only one in my area (who's been affected by this) who's willing to go the extra mile to ensure that Telkom delivers.