Lack of support

Defib

Defib

Expert Member
Joined
Mar 6, 2005
Messages
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Location
Cape Town
Hello

I am going insane with the lack of support i am receiving from Afrihost and Hetzner

I have been sending ticket requests for days now and I dont get answered by both providers.

What do i need to do??? Im pulling my hair out !!!
 
pm Afriman, Afrigirl, Afriguy,AfriChap, afridude, afridog, africat? :D
 
to me its important hey else I would not be making this effort, its just I cant phone from work -
 
Defib said:
to me its important hey else I would not be making this effort, its just I cant phone from work -
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I run many servers. If I have a serious problem I would do everything and anything to get it resolved. Including trying smoke signals and/or carrier pigeon.
 
Maybe you should check if you are using the correct email address:
Response time from Afrihost (Windows Pro hosting) and Hetzner (TruServ)
Afrihost (support[at]afrihost.com): between 15 to 30 minutes.
Hetzner(support[at]hetzner.co.za): between 5 to 20 minutes.
 
Defib said:
i have sent mails to those adresses
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Sorry about all of the hassles you're experiencing :( I've replied to your PM you sent, I'll need a bit more info here. We'll do our best to have this sorted for you.
 
Defib said:
Hello

I am going insane with the lack of support i am receiving from Afrihost and Hetzner

I have been sending ticket requests for days now and I dont get answered by both providers.

What do i need to do??? Im pulling my hair out !!!
Click to expand...

Sorry to hear about this. As Afriguy said, please drop us a PM at any time so that we can help with anything on the Afrihost side :(
 
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