@lantic R59 uncapped 'bolt-on' feedback

saburation said:
Hi I have also applied for the bolt on and been waiting 2 days. Really pathetic you have to wait so long, I really can't understand why it has to be done manually. Makes no sense.
Click to expand...

eh mine was done today, costs next to nothing for what you're getting
 
saburation said:
Hi I have also applied for the bolt on and been waiting 2 days. Really pathetic you have to wait so long, I really can't understand why it has to be done manually. Makes no sense.
Click to expand...

I just called the sales line and asked for it to be added to my account. They asked for an email confirming it and it was done.
 
Same here. When I ordered I guy called me back after I submit the request. Confirmed the details and bam. Done.
 
saburation said:
Hi I have also applied for the bolt on and been waiting 2 days. Really pathetic you have to wait so long, I really can't understand why it has to be done manually. Makes no sense.
Click to expand...


Thank you for bringing this to my attention.
Have you been contacted by one of our agents yet regarding the activation of your account?
 
HI Voxy. I was only contacted on Thursday afternoon with the request to process the order. Nothing since then.

I did email [email protected] No Response back
I emailed the call center agent twice (Thursday and Friday), no response
I phoned and spoke to one of your consultants and they put me through to the agent that's dealing with my account but he wasn't there. (Friday)
I phoned over the weekend and the lady I spoke to said the system that need to be used in order to activate my account doesn't run on weekends.

It's still early afternoon so I'll give the agent a chance to respond as I know Mondays can be busy, if he doesn't reply by later this afternoon I'll PM my details through to you.

If he does contact me I will also let you know.

Thank you for replying.
 
saburation said:
Hi Voxy. My account is active. So all sorted. Thanks.
Click to expand...

Great to hear!
We are always looking at ways to improve our service. Do you remember the names of the people you dealt with?
If so, could you send me their names in a PM.
 
saburation said:
Hi Voxy. My account is active. So all sorted. Thanks.
Click to expand...

Great to hear!
We are always looking at ways to improve our service. Do you remember the names of the people you dealt with?
If so, could you send me their names in a PM.
 
Yuu said:
Hi Voxy,

Compliments of the new year :).

Any news regarding a bolt-on for users on the upto 20/40Mbps services?
Click to expand...

Good question... maybe PM it to him so he doesn't miss it.
Id be willing to pay up to 4x the normal bolt on cost for vdsl bolt on... so like R236
 
Fcon_Vpro said:
Good question... maybe PM it to him so he doesn't miss it.
Id be willing to pay up to 4x the normal bolt on cost for vdsl bolt on... so like R236
Click to expand...

Okay, doing that now :)

/done and added some extra info too ;)
 
Last edited:
Yuu said:
Hi Voxy,

Compliments of the new year :).

Any news regarding a bolt-on for users on the upto 20/40Mbps services?
Click to expand...

Unfortunately I have not heard anything from our Products team regarding this.
I will remind them ;)
 
KOPITE said:
Thanks, but why is your 10meg line almost a R 100 more expensive then the 20meg line..

Is that a typo perhaps
Click to expand...

Nope 20Mbps VDSL/ADSL is cheaper than 10Mbps ADSL.....

Vox has very cheap 20Mbps and 40Mbps prices compared to other providers....
 
KOPITE said:
Thanks, but why is your 10meg line almost a R 100 more expensive then the 20meg line..

Is that a typo perhaps
Click to expand...

Hi,

The pricing on our website is correct :)
The 20- and 40Mbps lines have been discounted and we've decided to pass on these savings to our customers :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X